|Describe Salesforce.com and customer relationship management (CRM).||What is Salesforce.com?|
[Should / 9m / CertifiedOnDemand.com]
|Explain the concepts of cloud computing, multi-tenancy, and software-as-a-service (SaaS).||What is Cloud Computing?|
[Must / 3m / Salesforce.com]
Software as a service
[Should / Long / Wikipedia.com]
[Should / Medium / Wikipedia.com]
|Cloud computing is a broad term that generally refers to a service or software that is consumed via the internet.
SaaS is a subscription delivery model. As a consumer of a SaaS product, you pay a recurring fee for access to a service/software (e.g. yearly licenses for Salesforce.com).
|Explain the difference between a field, object, tab, and record.||Data & Navigation|
[Must / 2m / CertifiedOnDemand.com]
|A field is one data point within an object (e.g. "First Name" on the lead object).
A record is row of field data within an object (e.g. the lead "John Smith").
An object is comprised of its field definitions and records.
A tab is used to expose an object and its data to the end user through the web interface.
|Describe the following terms: Application, page layout, list view.||List Views|
[Should / 2m / CertifiedOnDemand.com]
|An application is selected in the top right of the screen, and influences which tabs are displayed along the top navigational bar.
A page layout influences which fields are displayed and in what order when viewing or editing a record.
A list view is used to quickly segment and action records within an object.
|Describe the difference between data and metadata.||Metadata|
[Long / Could / Wikipedia.com]
|Configuration within Salesforce, including object and field definitions is stored within metadata.
For instance, the custom field "Reason Lost" on the opportunity object is defined with metadata, while the opportunity records are data.
|Describe the standard applications, objects, and tabs included with Salesforce.||Standard Apps, Objects, & Tabs|
[Must / Medium / CertifiedOnDemand.com]
|Describe the difference between standard and custom components.||Standard components are included or added by Salesforce, while custom components are added by an administrator. The options for customizing standard components are more limited than custom components (e.g. you cannot delete standard fields/objects/tabs).
|Explain how Salesforce provides new releases to their platform.||Salesforce updates their platform 3 times per year (Winter, Spring, Summer), and includes new features or other improvements. All Salesforce orgs are automatically updated with the latest release (according to the release schedule emailed to administrators) for free.
As an administrator, it is a best practice to read through the release notes to see which improvements can be applied within your organization. See the Getting Certified for information on recent releases.
All Objectives Met
|Workshop: Get Started on the Certified Administrator Credential|
[Should / 45m / Salesforce.com]
[Should / Varies / Salesforce.com]
[Must / Short Quiz / CertifiedOnDemand.com]
[Should / Survey / CertifiedOnDemand.com]
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