When was this guide last updated?
The last major update to the guide was for the Summer ’17 release of Salesforce (please see Summer ’17 Updates and Spring ’17 Updates for details). Minor updates are made to the guide on an ongoing based on feedback from the community.
What release of Salesforce will my exam cover?
There is generally a delay between when Salesforce releases a new version and when the certification exam is updated to reflect that release. See below to understand what release of Salesforce you are using today. When you register for the exam at Webassessor, you will see what release the exam covers by the code of exam. In this example, “SU15” refers to the Summer 15 release.
Do you offer bulk discounts?
Yes. See Bulk Pricing for details. Think CoD would be great for your organization or team? Let’s set it up.
What is the refund policy?
CertifiedOnDemand.com is structured in such a way that you can start for free, for an unlimited period of time. The site is intentionally designed for you to get an understanding for how the site is structured so you can see if it is a good fit for you, without any financial investment. Please try the site first, as refunds are not typically offered.
How is the site content delivered?
Site content is currently only available via web browser @ CertifiedOnDemand.com. When you purchase access, you have access to the entire guide. Without a paid account, you will not be able to access much of the site content.
If I purchase, how long does it take to get access?
When you purchase access, you will immediately have access to all content. The only exception to this if you are purchasing more than one license (bulk licensing), which requires that you contact us to place an order.
The free site looks the same as the paid site… what did I pay for?
Many pages on this site are restricted and cannot be accessed without a paid account. For example, the page Certified Administrator: Practice Exam cannot be accessed from a free account.
Can I share my CoD login with my [co-worker/friend/insert awesome person here]?
No. When you purchase access to CoD, you are purchasing a named license that is for your use only. Please respect this policy. This site is a huge time investment, and your support keeps it going.
Authentication to the site is monitored for abuse (e.g. multiple concurrent sessions from geographically diverse IP addresses, etc.); accounts abusing this policy will be disabled. Please don’t make policing a priority.
How can I tell what version and release of Salesforce I am using?
Once you are logged into Salesforce, you can check the following:
The version (Professional, Enterprise, etc.) of Salesforce is listed in title bar of your web browser (see example).
The release (Summer 15, Winter 16, etc.) of Salesforce can be found by selecting a standard application (e.g. Sales) – the version can then be seen by looking at the application image in the top left or by the discover release button on the far right side of the screen (see example). Check trust.salesforce.com to learn more about the timing of the next release.
What should I expect using CoD?
CoD is a framework for effective exam preparation. The goal with this site is to present a lot of concepts in a logical fashion, provide methods for you to explore those concepts (exercises, scenarios, etc.), and ultimately ensure that you understand them via quiz questions.
The quiz questions may ask things in a slightly different context than the information presented in the guide. This is intentional. The idea here is to see if you have internalized the concepts presented (beyond simply being able to reiterate factual information).
Is this site “enough” for me to get certified?
The short answer: Yes.
The long answer: The ball is your court. You need to learn the material. You need to explore Salesforce and become an awesome admin/consultant/developer. This site will help you get there faster and more efficiently. You need to supply the motivation and willingness to learn, explore, fail, and succeed. Attending training and getting hands-on experience will accelerate your learning.
How long does it take to get certified?
The short answer: It depends. 80 – 120 hours is reasonable ballpark estimate.
The long answer: There are so many variables that can impact this: prior experience (Salesforce and/or other IT experience), other materials used (see below), how thoroughly you learn the material, and plenty more. I’ve heard from people that have spent as little as 40 hours preparing for the exam, while others have spent 200+ hours in preparation.
What about other materials?
If you have the resources to take in-person training offered by Salesforce or an authorized partner, I would recommend it. I wouldn’t pay out of my own pocket, but if your company will send you, take advantage of it. Training is a great way to learn the basics, and ask questions to a live instructor. Likewise, if you have access to Salesforce premier training (typically through your employer), use it. Trailhead is another great resource.
Training is a great start to your educational journey, but don’t expect it to cover everything. Circle back to CoD as you complete training or immediately afterwards. They will compliment each other well.
I have other resources listed to various third party content curators through the guide. Some third party content is excellent, some is not. Use with caution. Feel free to suggest links/articles/videos that might be relevant in the site comments or feedback forms.
Be wary of practice exams on other sites – many are very outdated, worded poorly, or just outright incorrect.
What about dumps?
I have zero tolerance for brain dumps (posting and memorizing the actual exam questions so that you can pass without learning the materials). All they accomplish is devaluing the certification for those have actually put in effort and legitimately earned the certification. So bring it. Earn it. And then help a friend or co-worker get there too.
And please- don’t ask about dumps on this site.
Are you going to release other study guides?
The short answer: maybe. But not anytime soon. I’m having too much fun at Apttus training our partners and customers, and building out an awesome training university. I just don’t see having the time to build out a new guide any time soon.