Sales Cloud: Quiz

These questions are designed to be similar to ones that will be asked on certification exams.  Aim to get most of these questions correct on the first attempt.

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38 Responses to “Sales Cloud: Quiz”

  1. rituraj October 25, 2016 at 5:19 am #

    you should relook at this question because with account M:M relation with contact can be enabled now and that would actually be the right way if you need that functinonality

  2. fredrik.schenatz@eins.se August 10, 2016 at 11:37 am #

    Question nr 1.
    I pick option nr 4, Opportunity contact role and it gave me an uncorrect answer when i submit the quiz and the right answer should be nr 4.
    Please correct this

    • JohnCoppedge August 17, 2016 at 2:27 pm #

      This question is correct. Account contact roles is what you would use as this question relates to the account, not opportunity.

  3. magonzalez July 15, 2016 at 10:02 pm #

    FWIW: Enabled in Setup/Account/Account Settings/Contacts to Multiple Accounts Settings/Allow users to relate a contact to multiple accounts check box

    RE: Account Contact Relationships- the access is derived from Account and Contact so the ability to modify a relationship record requires the user to have the following access:

    Object Level Access (CRUD): Read on Account object and Edit on Contact object
    Record Level Access (Sharing): Read on Account record and Write on Contact record
    -MG

    • JohnCoppedge July 18, 2016 at 11:26 am #

      Thanks- will take a look at materials for next release. I suspect this is just a change in the ui and not the data model. Eg you probably still have one primary account per contact with a join table on the secondary account relationships.

  4. magonzalez July 15, 2016 at 9:57 pm #

    As of Summer16, AccountContactRelationship allows many: many for Contacts and Accounts, and is more “customizable” & feature-rich than Contact Role

  5. CarlosSiqueira June 11, 2016 at 2:47 am #

    Question 5:

    OWD for Opportunities is private, so how come ” Enable account teams and establish teams as appropriate on each account record.” is the right answer?
    When you add a member to Account Team, you may or may not grant access to Opportunities and Cases, therefore, I thought “Use manual sharing to provide opportunity access.” was the correct answer.

    Thanks

    • JohnCoppedge June 13, 2016 at 10:13 am #

      The same is true for manual account sharing- however, account teams are specifically designed to meet this type of use case.

  6. pjoyce May 31, 2016 at 9:53 am #

    Question 4. – In the answer clarification section.

    I believe that Products can also be coupled with Orders. – New in ’14.

  7. Christine Wong March 30, 2015 at 12:45 am #

    Hi John, for Q5, just to add on from my question.. I understand option 3 account teams is best but why not sharing rule as well? How do we know which scenario to use Account Teams or Sharing rules?

    • JohnCoppedge March 30, 2015 at 1:44 pm #

      This phrase ” Accounts are strategically managed by several users” – this implies that the decision making process is managed manually, and would be difficult to put into a sharing rule.

  8. Christine Wong March 30, 2015 at 12:42 am #

    Hi John, for Q5, why can’t we use criteria-based sharing rule, i.e. option 1 as well?

  9. Flavia Mich March 14, 2015 at 5:27 am #

    For questions no. 4 from quiz, I would think that opportunities must also be associated with Products and Price Books. Am I wrong?

    • JohnCoppedge March 15, 2015 at 5:14 pm #

      You are correct – use of the opportunity line item is implied but not explicitly stated.

  10. Parvez Halim January 24, 2015 at 11:35 pm #

    There isn’t a button to start the quiz. I am using Safari.

  11. Vasu Sanghani January 6, 2015 at 8:05 pm #

    I am unable to find how to user account contact role?

  12. x x December 14, 2014 at 4:30 pm #

    Hi John,

    picklist values in question 2 should read:
    1-10
    11-100
    101-1000 (was 100-1000)
    1001+

  13. Alexander Goodman December 4, 2014 at 2:41 pm #

    Just to let you know, the Exams no longer have a ‘tick all that apply’ question type like question 4. Only single or multiple choice and it always says how many are needed.

    • JohnCoppedge December 5, 2014 at 3:38 am #

      Yep – these are knowledge checks more than practice questions, the practice exam at the end does not include these type of questions.

  14. David Dudek November 6, 2014 at 2:41 am #

    Hi John –

    On the last sentence of question 5, it reads: “implemented in Salesforce?” but there is a random 2010 overlayed in the word implemented

    • JohnCoppedge November 6, 2014 at 9:37 pm #

      Thanks David – assuming you are on a mac and/or using Safari? Seems to be an issue that I think I will have a resolution for shortly.

  15. Amar Shahzad January 7, 2014 at 9:33 am #

    Hi,
    I have paid the 40USD, and have upgraded my account today. For some reason I only see 5 questions in this quiz, however I can read from the comments that there are many other questions – why is it that I can not see the other questions?

    • JohnCoppedge January 7, 2014 at 4:48 pm #

      Hi Amar, there are only 5 questions in this quiz – you’re getting the correct content.

  16. ERIN RYAN December 15, 2013 at 7:06 pm #

    Hi,
    I cannot active the quiz. I’m logged in , but nothing seems to work.

    • JohnCoppedge December 16, 2013 at 3:42 pm #

      Are you still having problems with this? The site appears to work correctly, and I have heard otherwise from other users.

  17. Jacek May 16, 2013 at 11:00 pm #

    Question 3 I answered 1,2,4; correct answers are 1,2,5. Error message received, but the total shows that I answered 3 of 5 correct.

    • JohnCoppedge May 17, 2013 at 12:30 am #

      For Question 3: 1,2,4 is correct (5 is incorrect; it does not require feature activation). Just took the quiz and it appears to display correctly for me… does that clarify?

      • Eugenio Angelillo July 31, 2015 at 5:08 pm #

        Hi john
        regarding question 5 I read in your guide regarding the “Automatic Campaign association” that the first step is to have the Campaign influence enabled. I understood this in a way that the Campaign Influence feature needs to be enabled (i.e. answer 5) A m i wrong? And if I’m wrong what exactly menas what you write there?
        Thanks

        • JohnCoppedge August 5, 2015 at 2:16 am #

          ‘feature activation’ refers to raising a case with salesforce.com to turn on the feature (versus something you can easily turn on yourself through simple configuration)

          • alvaro.mattos@sottama.com March 22, 2017 at 7:19 pm #

            Good point, I lived the same dilemma. Thank you, now it’s clear.

      • CarlosSiqueira June 10, 2016 at 6:55 pm #

        On Developer Edition Summer 16, you must to enable Campaign Influence, Setup> Campaigns> Campaign Influence> Enabled/Disabled.

        Are you implying that “activation” is when you need to contact Salesforce like multi currency?

        Thanks

        • CarlosSiqueira June 10, 2016 at 6:57 pm #

          Never mind, just found your reply confirming what I thought.

    • Allison Raaker February 24, 2015 at 4:29 pm #

      This is happening to me as well.

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