Frequently Asked Questions

CertifiedOnDemand.com Site Migration


Looking for the "old" version of CertifiedOnDemand.com?
You will find the latest content available on this site. However, CoD Classic will remain available at classic.certifiedondemand.com.
Which version of CertifiedOnDemand.com should I use?
This site! You'll find the latest content here. Other versions of CertifiedOnDemand.com will not be supported moving forward.
I purchased the previous version of CertifiedOnDemand.com. Will I get access to this site?
Yes! Your account information has been migrated to this platform for free!
Account access instructions were sent via email on Dec 22, 2017 to paid customers of CertifiedOnDemand.com. Free accounts were not migrated.
Will coupon codes be trasferred?
Yes. Any bulk purchases of the prior version of CertifiedOnDemand.com (with remaining redemptions) are available on this site.
What about other versions of CertifiedOnDemand.com?
The previous production version of CertifiedOnDemand.com is now Classic.CertifiedOnDemand.com. If you purchased on CoD Classic, your account will remain on that site - and a new account has been created for you on this site.
New purchases on this site will not be provided access to CoD Classic (virtually all restricted content has been transferred to this site). Classic.CertifiedOnDemand.com and Beta.CertifiedOnDemand.com will not be updated or supported moving forward.
What happened to Beta.CertifiedOnDemand.com?
I ultimately chose to move away from the beta website for a few reasons:
1. Some people found that completing both resources and objectives on the beta site was confusing. Site navigation with the current platform is much more straightforward.
2. The beta site had challenges with scalability (e.g. page load time) and general maintenance.

It took a while to figure out the right approach to offer a really great experience that's technically scalable - I hope you enjoy it! And now, I can spend more time bringing you great content.


Refunds

What is the refund policy?
Please contact us within 30 days of purchase for a full refund.


Course Content


Is course content current?
Yes! Updates are covered. Each major release of Salesforce is meticulously reviewed to ensure site content is current. Please check the "Certification Objectives" page within the course to see when the last major revision to course content was made.
What is early access? Will I get access to new content if I purchase today?
Early access courses are under active development and not all content is complete. You can purchase today (at a heavily discounted rate) and you will get access to new course material as it is completed.
What's the timeline for course completion?
The complete refresh of the certified administrator course will be complete in 2018 (exact date to follow). I plan to build a course for the App Builder certification next.
How long do I have access to the course?
Access does not expire! Those that purchased the prior version of CertifiedOnDemand.com will have access to the new platform and content for free!
How is course content delivered?
The best experience is through a web browser (either mobile or desktop). Some information is not displayed on smaller devices (such as the table view on Section Objective pages).
Is offline access available?
Offline access is available through the Teachable iOS application, however this app is limited to video and quiz content (a web browser is required to access objectives, exams, and feedback pages). If you see the message "This lecture is empty", please use a web browser to access that content.


Troubleshooting


Not all content loading?
Please use a modern, updated browser on this site - Chrome or Firefox is recommended. Older versions of Internet Explorer (pre-Edge) in particular are known to be incompatible. If you see a progress bar that never loads or video content does not load, please try another browser.
Table mode / some information is missing on a mobile device?
This site is responsively designed; some information (e.g. table mode on the section objectives page) is not visible on smaller screens.


Exam Specifics


What release of Salesforce will my exam cover?
There is generally a delay between when Salesforce releases a new version and when the certification exam is updated to reflect that release. See below to understand what release of Salesforce you are using today. When you register for the exam at Webassessor, you will see what release the exam covers by the code of exam. In this example, "SU15" refers to the Summer 15 release.
What version and release of Salesforce am I using?
Once you are logged into Salesforce, the version (Professional, Enterprise, etc.) of Salesforce is listed on the company information page within setup, and the release (Winter 17, Spring 17, etc.) of Salesforce can be found by selecting a standard application (e.g. Sales) from Salesforce Classic – the version can then be seen by looking at the application image in the top left.