Certified Administrator Study Guide

Study Guide Table of Contents

What is a Study Guide?

A CoD study guide is a structured set of objectives, resources (articles, videos, blog posts, etc.), and key facts (takeaways from each objective) designed to prepare you to pass a Salesforce Certification exam.

Watch the video overview:

One of the biggest challenges with learning Salesforce is one of information:  there’s simply too much of it.  The Salesforce User Guide is 5500+ pages, there are thousands of videos on the  Salesforce YouTube channel alone, and hundreds of blogs.

Processing the abundance of information is time-consuming, and it is often difficult to understand what’s truly important to know when preparing for a certification exam.

Another common challenge is identifying knowledge gaps (you don’t know what you don’t know).  For example, when I took the Certified Administrator exam, I didn’t know that account teams existed (much less what they did), and I spent a lot of time preparing for the exam.

CoD study guides greatly mitigate the above challenges, and are designed with several specific goals in mind:

  1. To dramatically reduce the time required to prepare for a certification exam.
  2. To dramatically increase the likelihood of passing a certification exam.
  3. To present real-world challenges in safe learning environment.
  4. To serve as a reference guide after you’ve passed your certification exam.


The study guide provided by is very high level.  Contrast that with the amount of information available, it’s very difficult to quickly identify what you need to learn and study.  Let’s look at an example: the study guide has 2 objectives for User Setup, while the User Setup & Login Process – Free section on has 18 objectives, exercises, and a practice quiz.

12-21-2013 1-56-23 PM12-21-2013 2-07-41 PM

Target Audience

If you are preparing for admin certification, this guide is for you.  I’ve gotten feedback from users that have taken training, used premiere training, study groups, books, and more.  Regardless of your prior training and experience, will help you prepare for certification.

Feedback on

Hi John – thanks for your reply above! Also wanted to report back that I also passed my certified admin exam last week at Dreamforce and absolutely credit your site for helping me get there! With the sheer volume of data out there the structure REALLY helped put my mind at ease and make sure I covered the requirements well. Hoping to add a few more badges in the next couple of years. Just wanted to say THANK YOU!!!! Advanced Admin and perhaps the developer certifications are my next quests :) See the comment

I wanted to send you a quick thank you for putting together this amazing site! I passed the Salesforce Certified Admin exam last week and this site was such a great resource as I prepared for the exam. More than the passing the exam, I learned a ton over the last couple weeks and I know I’ll be a better admin because of your site. Thank you!See the comment

I passed my Admin 201 and Dev 401 in back to back months. Going for the Sales cloud in December. Thanks for putting this site together! It’s the best resource I have found!!See the comment

Hello John…Thank you so much for putting this site together.  I took the exam this morning and passedSee the comment

Hi John: I passed the admin exam today, thanks to your wonderful site!!  Thank you so much for creating it and making it available to us. Now on to studying for the advanced certificate! – See the comment

Thank you so much for this site!  I was struggling to find a comprehensive study plan until I found this guild.  The information you have put together is not only extremely helpful, it is organized in a logical way to help you better absorb the material.  I passed my 201 exam this morning, thanks so much! See the comment

I passed the Certified Administrator exam today. I couldn’t have done it without this site – what a great resource! Thanks!!See the comment

I wanted to thank you for putting this fantastic website together. Thanks to you, I passed my Admin 201 certification exam this morning!See the comment

Getting Started

Get started for free.  Simply Sign Up, then visit Getting Started – Free.  Visit the FAQ if you have any additional questions.

WordPress database error: [You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near 'WHERE AND comment_parent IN (4223) ORDER BY comment_date_gmt ASC, comment_ID A' at line 1]
SELECT wp_comments.comment_ID, wp_comments.comment_parent WHERE AND comment_parent IN (4223) ORDER BY comment_date_gmt ASC, comment_ID ASC

841 Responses to “ Certified Administrator Study Guide”

  1. October 19, 2016 at 5:46 pm #

    Hi John – I loved the study guide for the Admin exam and recently passed my certification test. Do you happen to have one available for the App Developer certification?
    Thanks Diana

  2. amardeep October 16, 2016 at 3:39 am #

    Called on number [number redacted] which was shown in email for any help and person on other side (which i believe is john because voice mail says so) picked call. After listening “is it certified on demand” he dropped the call. What kind of professionalism is this? If you can not cater to queries please stop charging money from users. Else be there to answer queries.

    • JohnCoppedge October 17, 2016 at 2:35 pm #

      Hi amardeep,

      My sincere apologies for any inconvenience – the number you called should not be associated with the website. That was my personal cell phone, which rang at 11pm on a Saturday night (I wasn’t in a position to quickly explain this over the phone).

      I have since replied to your email, and will schedule a follow up call with you as needed.



    • Svi October 17, 2016 at 10:34 pm #

      Hey John,

      Can you just suggest a best practice to study the guide because I ma confused while I am trying to prepare?

      Thank you!

  3. meticulousmeerkat October 14, 2016 at 5:02 am #

    Hi John.

    A quick note and feedback to advise I passed the ADM201 exam.

    I’ll be honest and admit I did A LOT of digging around the Web for material and found quite a few resource. However, I must truly confess that your material was BY FAR the most structured I found. THIS, I believe was the key thing that put it all in harmony and made it all make sense.

    So thank you and I’ll be soon going for the Adv. Admin.

    Cheers and thanks again.

  4. samuel.rodriguez October 10, 2016 at 7:47 am #

    Hi John, just to let you know I passed my certification exam last 3 Oct 2016 in San Francisco (Dreamforce ’16). Thank you for all the useful information provided on this website.

  5. LRose44 October 5, 2016 at 2:30 am #

    Hey John, I passed my admin 201 exam at Dreamforce today. This guide was invaluable, thanks!

    – Larry

    • calencoireiel October 5, 2016 at 4:05 am #

      I passed my exam today at Dreamforce too! I couldn’t have done it without this guide! Thanks John.

  6. jsouthall September 29, 2016 at 6:20 pm #

    I took and passed the Admin 201 Exam today after using your website as my primary studying tool. Thanks for great content and for your diligence keeping it updating, could not have done it without your materials!

  7. sixstringsin September 26, 2016 at 2:54 am #

    Hi John,
    I was trying to do a career change and I was recommended by one of my friends to use this site. I can say that this site has been of immense help.
    I also went through Trailhead and would strongly recommend anyone who is planning for the certification.
    You have organized the site pretty well and it gave me the confidence to get through the certification.


  8. ajay_sahu September 25, 2016 at 7:17 pm #

    Hi John, I passed my ADM 201 today and I am glad I subscribe your paid account cause not only it has helped me pass the exam but also help understand many aspect of administration I was not aware of. Thanks you for this great resource.


    • Svi September 26, 2016 at 12:57 am #

      Hi Ajay,

      Thank you for your reply, I was wondering to check how many days did you prepare for the admin 201 exam. Could you please also let me know if the paid version is enough for preparation.

      Thank you again!

    • JohnCoppedge September 26, 2016 at 6:22 pm #

      Thanks for the post Ajay – and congrats on passing!

  9. Togaxcky September 24, 2016 at 1:13 am #

    I thought I could pass the Salesforce Administrator Exam only using Trailhead. But I’m positive if I hadn’t used your site, John, I wouldn’t have passed the exam today. Thanks, John!

  10. Svi September 20, 2016 at 3:51 pm #

    Hi John,

    Could you please let me know if the free trial version is enough for ADMIN 201 certification and I was wondering to know how we can find the difference between the production environment and the developer environment?

    Thank you!

  11. RajeevRamesh7207 September 19, 2016 at 11:49 pm #

    Thanks for compiling the content here. I used your site to prepare for my second pass at the exam and it was immensely useful. I took the exam 6 days after my first attempt and passed. I feel the differentiator was the content organization. Sure has Trailheads and there is tons of content online. But your site distills it down to the bare necessities for ADM201 but at the same time helped me firm up the core concepts. So it is not a short cut to get the cert. Rather prepare to meet the exam requirements in a expeditious manner. Great job!

    I think you will see a lot of people line up for your advanced cert compilation.


  12. Svi September 19, 2016 at 12:16 am #

    Hi John, I am wondering to check if the free trial version is enough for ADMIN 201 exam ?
    One more question is how do we check which version of environment we have, I mean the production or developer(DE), or any other because I have a org Id but I am not sure which one it is , I created it through the link given to me by my trainer.

    Thank you in advance!!

    • JohnCoppedge September 19, 2016 at 2:36 am #

      Please see the FAQ – the free version is intended to give you a feel for the format, not prep for the exam.

      The org type is in the title of the browser when logged in

  13. RaghavPS September 13, 2016 at 11:57 pm #

    Hi John,

    As I plan to purchase this study guide, wanted to check with you :
    1. How latest is this : 2016 – which season?
    2. Once purchased, do I get any updated copy or deltas – as per Salesforce upgrades/releases ?
    3. Is it only for the guide or any additional benefits/accesses provided?


    • JohnCoppedge September 14, 2016 at 12:27 am #

      hi Raghav,

      1- Please see the FAQ, site is updated regularly
      2- Yes
      3- This is just an admin prep guide for now!



  14. waruna September 12, 2016 at 10:48 am #

    Are there any coupon codes to sign up ?

  15. kayam September 7, 2016 at 6:00 am #

    Hi John,

    I am planing to write exam by end of Sep2016, i am wondering if there will be questions on Lightning.

    is Lightning in scope for exam?


    • JohnCoppedge September 7, 2016 at 11:37 am #

      I would expect to need to know the basics at a minimum – covered in ui section

    • sanadm201sfdc September 7, 2016 at 12:40 pm #

      Hi Kayam,

      You might not want to skip it but i dont think you should be worried on Lightning particularly for the exam. First of all there is hardly any mention of it on the study guide and second User Interface is just 1% and you might or might not get a question on that.

      I did not get any. I would suggest you to pay more attention to areas with higher weightage and where more understanding is required.

      Wish you the best!!

      • kayam September 9, 2016 at 8:21 am #

        Thanks for clarification, it make sense.

  16. sanadm201sfdc September 6, 2016 at 4:14 pm #

    hi John,

    I cleared the exam last week and wouldn’t have made it without COD. This is a great resource and i’m sure this will serve as a good reference for anyone looking for help on core topics.

    NOTE: For those who are looking for one guide that will help clear the exam and if you are reading my comment now, look no further, you have come to the right place.

    Read each and every topic mentioned here especially the Must & Should and take the quiz at the end of every topic very seriously the exam questions are similar. Build your fundas strong here and don’t forget to take the mock exams on other sites too..


  17. JenniferV24 September 2, 2016 at 11:49 pm #

    I signed up, but whenever i click Login – it doesn’t take me to a login screen it brings me back to this page to sign up again. Where is the direct link to actually login?

  18. nawwaf August 28, 2016 at 4:14 pm #

    I just start,

  19. v_hoehne August 22, 2016 at 8:41 pm #

    I just took the Salesforce Admin Cert test. They were asking a lot of questions about communities.

    • Srock August 22, 2016 at 8:47 pm #

      Interesting…and Thanks! I guess this just proves that we really need to know as much as possible!

    • JohnCoppedge August 23, 2016 at 3:59 am #

      Really? That should be a pretty small part of the exam overall- thanks for posting

      • v_hoehne August 26, 2016 at 1:58 am #

        There were about 5 community questions.
        It is possible I took the wrong test.
        I took the Salesforce Certified Administrator (SU16).

        • JohnCoppedge September 5, 2016 at 7:04 pm #

          That’s the right one. Thanks for the heads up- I’ll look at adding some content. You might have gotten a skewed block of questions from the bank, that’s not in alignment with the study guide %s.

  20. Srock August 21, 2016 at 1:11 pm #

    Can you tell me – if I purchase this program, will I see more questions than what I see in the free version? I know a purchase will “open” the quiz for each section that is closed to the free version, but how large is the bank of questions for each section? Since I’ve gone through all the free ones, will there be additional questions for those sections if I purchase the program? Thank you for any clarification.

  21. August 18, 2016 at 2:45 pm #

    Hello John,
    Can you please give me a step by step look over what is SDLC process in Application developments and deployment .
    Thank you.
    Tejal .

  22. donis99 August 17, 2016 at 2:38 pm #

    Thank you for setting this guide up. It has been my main study guide and it was really helpful. I did my Admin exam today and I passed it. Thank you!!

  23. Shannon Temmen August 15, 2016 at 2:59 pm #

    I passed my Admin exam with the help of your guide. Thank you!!!

  24. mbeaty August 5, 2016 at 4:41 am #

    I passed my Admin exam today, and wanted to say thank you for putting together this guide! Without it I don’t think I could have achieved success in the time I did.

    Would love to see one for Developer!

    • vasudha.nanduri August 7, 2016 at 5:03 am #

      Congrats on clearing your exam !! I am going to give it next week. I am a bit nervous. Can you share how easy or difficult are the questions (in comparison to the practice test on COD)?

    • JohnCoppedge August 15, 2016 at 3:59 pm #

      That’s awesome, congrats!

    • asreddy2007 August 29, 2016 at 10:13 am #

      Hi, we need to register for “Salesforce Certified Administrator (SU16)” exam right? or there is another exam “Salesforce ADM201”?

      • JohnCoppedge September 5, 2016 at 7:47 pm #

        ADM201 is the name for admin TRAINING (from Salesforce) for the Salesforce Certified Administrator exam

  25. RomanPer August 3, 2016 at 11:44 pm #

    I passed my exam today. John, thank you a lot. Your material was extremely helpful!!!

  26. Examene101 August 3, 2016 at 9:43 am #

    I passed my this Monday , Just wanted to thank you John.

  27. magonzalez July 30, 2016 at 10:36 pm #

    John, FYI, Just checked the total pages for “How to Be Successful with Salesforce User Guide, Summer ’16” and the last page is numbered at 5584! time to update your sentence from: “The Salesforce User Guide is 3500+ pages” to “The Salesforce User Guide is 5500+ pages” thanks, MG

  28. crystalqzhu July 25, 2016 at 3:05 am #

    Hi John, Hope you are well! I bought your Certified Administrator Study Guide in Jan this year (2016). However I was trying to look at Service Cloud quiz and got this message, To view the remainder of this content, you must purchase the Certified Administrator Study Guide. Could you let me know how to resolve the issue? Cheers, -Crystal

  29. piyushsharma09 July 22, 2016 at 5:42 am #

    can i change my email address in login credentials of CoD

  30. mimou225 July 16, 2016 at 9:00 pm #

    Hi John

    Do you have advices to pass the maintenance exam ?

    Thanks for your help.

    • JohnCoppedge July 18, 2016 at 11:20 am #

      They are open note – you can search and find the answers during the exam (eg search release notes)

  31. eriklangner July 15, 2016 at 7:06 pm #

    Thanks for putting this together John! Just passed my exam today.

  32. July 12, 2016 at 2:11 am #

    John just wanted to say thanks for all your hard work to keep the site up. I just passed my Salesforce Admin Certification today. The secret to my success was using the following tests online with your training.

    The most important item I needed to do for myself was take a variety of tests then come back to a place to center myself about what subjects I was not
    doing well in. It is important to know what the subject content is and focus on the individual items. I found writing down the subject of the question and
    determining how much I knew about it to be the key to my success.

    Thanks Fred

  33. davea0511 July 11, 2016 at 4:47 pm #

    What does this offer that trailhead doesn’t? One thing that is really missing there is flashcards. I’m sorry, but I’m not seeing anything here that I don’t know is already there … but if you had flashcards to prepare for each of your quizzes I’d part with my $40 in a second. In less than a second.

    • Williamapowell3rd July 11, 2016 at 8:39 pm #

      Dave, I took my admin test the first time based strictly on Trailhead knowledge and failed. I signed up for this site, paid the $40 (and used as well) and passed. Trailhead is nice about telling you about the tools but this site is better at helping you apply the knowledge, which is what the test is all about.

  34. Belen Ares Paredes July 9, 2016 at 1:55 am #

    I passed the exam last week. Absolutely recommendable site for anyone wanting to take on the challenge.
    Thanks John!


  35. ialbert July 6, 2016 at 6:35 pm #

    Thanks John for an amazing source for Admin exam, today I passed my Admin Certification without any prior knowledge on salesforce .
    I highly recommend your tutorial.


  36. July 5, 2016 at 2:20 am #

    Hi John,

    I am trying to understand , Is that “Salesforce Certified Administrator (SP16)” & Salesforce ADM 201 are same? , I have recently appeared for Salesforce Certified Administrator (SP16) but found that its bit more complicated than i thought?

  37. July 4, 2016 at 8:34 am #

    Hi John,
    I am not able to make the Payment.The Payment page does not appear.Please resolve the same.


  38. Kim Snyder July 1, 2016 at 2:16 am #

    Thank you, John! CertifiedOnDemand laid a great foundation for me for the Admin Certification (which I got!). This is a great resource and I recommend it to anyone planning to take the Admin exam!

  39. June 23, 2016 at 5:08 pm #

    Good Day !!!
    Do you have any online training for ADM 201


  40. June 22, 2016 at 1:23 pm #

    Hello john,
    I do want to know what is Software development life cycle really mean in words in Salesforce..
    Is that need SDK kit knowledge or other supporting application developmental tools or what we normally do for application develop and deployment steps?
    Thanks .

  41. June 17, 2016 at 2:57 pm #

    Hello john,
    I have questions ,
    Now a days going with some interview possible queries and came across like some industrious the SFDC admin are supporting more then 300 users..
    Can you please make me understand how exactly they count all those that only technical user in SFDC org or non technical also?
    Like Opp. owners count as users or stakeholders and Developers with SFDC org. Admin or delegated admin with SFDC org. managers and other role who use i just believe it include sales and service side users too,right..who ever have login access to the org?
    am i correct or if not please make me understand..
    Thank you.

    • JohnCoppedge June 22, 2016 at 2:17 am #

      The user count is typically all users- but the vast majority of users are almost always non-technical

  42. nicrosin June 16, 2016 at 9:24 pm #

    Just letting you know I passed the ADM201 exam today! Your site was extremely helpful. My method to prepare was doing the admin Trailheads (beginner through advanced), then going through your course, the running through the quizzes on — I completed the exam in 44min including review.

  43. vijay180186 June 4, 2016 at 7:14 pm #

    Hi John,

    I passed the admin exam today without any previous salesforce experience. Thanks to u for making such a wonderful site.

  44. svetpower June 4, 2016 at 12:59 pm #

    Let me add another humble note to an already stellar list of comments. This is by far the most cost-effective and comprehensive self-study program that I found. I was on a very limited budget and the small fee I paid , literally paid off. I took the exam yesterday and passed on the first try. My advice to all who are studying for the Certified Admin exam is to go through ALL of the material John has collected and presented, do ALL of the exercises diligently, take and retake the mock quiz as many times as it takes to get to 100%. In addition to that, take other quizzes that are out there, but VERIFY EVERYTHING. It will take a long time, but sometimes the answers are wrong. How will you know? Only if you really study the material and believe me, it pays off in the end. It took me more than a day to go through the entire 175 questions of this mock quiz:, but it built up a ton of confidence. I referred to John’s study guide a lot and researched and tried out solutions on top of that. As a result, I completed the actual test in 45 minutes and then spent an additional 13 minutes on review. In 58 minutes I was completely done and I passed! It’s a great feeling. Now onto the next level! Thank you John!

    • JohnCoppedge June 5, 2016 at 5:49 pm #

      Thanks for sharing – and great tips! Especially love the advice to verify all of the practice exam questions you find on the net. You’ll learn the material really well and you won’t get tricked by thinking an answer is right when it really isn’t. Congrats!!

  45. sidneyspam May 28, 2016 at 1:00 am #

    John, I passed the cert exam on the first try today! Thank you for creating this incredible study resource.
    Your guide is like ‘The Elements of Style’ for Salesforce.
    You have a gift at brevity and clarity in presenting a massive amount of technical material.
    Best, Sid

    • CarlosSiqueira May 28, 2016 at 8:18 pm #

      Congratulations! How long ago did you start using this site? How often did you study and for how long? Any study tips?

    • JohnCoppedge June 13, 2016 at 4:15 pm #

      Thanks Sid- and congrats!

  46. JonnySimmo May 24, 2016 at 6:27 pm #

    Hi John,

    I have a couple of questions about taking the exam as I have concerns.

    I am in a Salesforce Admin/Developer role at work and have about 18 months experience of using the platform, so I am familiar with much of the functionality.

    I have been using your study guide for the past 3 months and have just completed it, I have taken detailed notes along the way. I feel I have understood all the concepts and have done well in the practise questions.

    However, looking at my notes I have made loads and loads. I have started looking at them from the start again and I have realised there is so much material covered, there are parts that I have forgotten already as I covered them a couple of months back.

    To get to the actual questions I have:
    1. Will the exam just cover a basic knowledge of each concept? How much detail does the exam go into?
    2. Are your practise questions on your site of a similar difficulty to what is on the exam?
    3. Your study guide goes into much more detail than the simple Salesforce study guide. Will lots of the little things appear on the exam or will most questions just cover the main topics their study guide covers?

    I have spent 3 months and many hours studying yet I am still not sure if I am ready yet? Although part of me wonders if I am going over the top attempting to know every detail possible when I only need to understand the basic concepts?

    Thanks for the effort in doing the site it has been really useful in learning.



    • JohnCoppedge May 27, 2016 at 3:30 pm #

      Hi Jon,

      1) The sample questions in the practice exam should give a good idea of detail
      2) Similar, yes
      3) Many little things will appear on the exam, but not all

      It is hard to say if you’re over-preparing or not, although I suspect you may have done adequate prep. If you did well on the practice exam then that’s a very good indication.

      Good luck!

      • JonnySimmo June 1, 2016 at 1:55 pm #

        Hi John,

        I’m happy to report that I passed the Admin exam this morning. Many thanks for putting together the website, it was a massive help in preparing me for the exam. I have been studying since the start of February and must have put about 150 to 200 hours in so it has been a lot of hard work, but well worth it.

        A couple of questions:

        1. Do you not get a percentage score for the exam? I have only been told I passed but no score?
        2. Having looked at the Advanced Admin study guide it looks like it concentrates on particular subjects rather than a wide spread of knowledge like 201, would that be a fair assessment?
        3. Any advice on sites that would be of help with the Advanced Admin or Developer exams?

        Thanks again.


  47. reeti bibhuti May 20, 2016 at 8:13 pm #

    I passed Admin exam today. This site is very helpful. Also the this site helped me a lot:

  48. CarlosSiqueira May 18, 2016 at 11:47 pm #

    I took the exam today and halfway thru, I realized that I was doomed. Too many questions that were slightly mentioned on the official SF study guide or not mentioned at all. I was getting high marks on “other sites” and had the feeling that I should expect similar questions.
    I checked with another person that took the test 10 days ago and she mentioned that her test was quite different than mine.
    Now that I took a good look on the content here, I am pretty sure that this site is the real deal.
    Back to stage one, this time more humble.

    • JohnCoppedge May 19, 2016 at 3:50 pm #

      I’m hearing more and more that exam difficulty has increased. I believe the questions come from a larger pool of questions- so you may have gotten a more challenging set of questions than someone else that took the exam. But yes the exam is designed to be challenging and you really do need to know how the system works in a practical sense in order to pass (spend time configuring…!). Good luck on your next attempt!

  49. Bhavishya May 15, 2016 at 2:24 am #

    Hi John, thanks a lot!! I passed my Salesforce administrator certification exam!!! The study material, links, quiz and scenarios helped in preparing for the exam. And since the layout is according to the format of the study guide, I found it easy to go through the content. Thanks again!!!

  50. molad May 13, 2016 at 11:27 pm #

    Just to report back that I passed the Adm201 cert this morning. John thanks for putting everything together on this website. Without this place, my study would have been ineffective. One other resource that was very helpful was Best of luck to everyone else.

  51. dgallegos1975 May 13, 2016 at 4:44 pm #

    I passed the Salesforce Admin Certification exam today thanks to the contents of this site. Thank you!!!

  52. May 13, 2016 at 1:57 pm #

    Hi john,
    Just want to learn wave analytics, as it’s a new topic. can you please guide me where can i find the detail notes and some good use cases.
    Thank you.

  53. ArtyVenky May 13, 2016 at 6:24 am #

    Hi John,

    Hope you are doing good.Recently passed my first transition exam for Admin 201 as per your advice by going through the release notes.My sincere thanks to
    you.I am in the process of preparing for App builder certification and am little bit confused when it comes to USER INTERFACE topic mentioned in study guide.
    Apart from lightning app builder ,custom buttons and links whether i have to go through lightning experience,lightning components ,visualforce and apex too.
    So what topics should i go through under USER INTERFACE mentioned in study guide.

    Can anybody who is APP BUILDER CERTIFIED guide me for the above mentioned.



    • JohnCoppedge May 13, 2016 at 7:22 pm #

      I did the app builder migration exam a while back. Definitely study lightning. There are additional questions on the data model as well as order of operations (e.g. which comes first validation rule or workflow rule).

  54. aaronvonreuter May 13, 2016 at 12:50 am #

    I successfully passed my admin exam after 3 weeks of study from this site. Thank you very much!

  55. May 11, 2016 at 8:25 pm #

    Used this site to help me pass admin 201!!

    now i want my sales cloud certification, does this site help prepare for that as well?

    if not what do you recommend? I’ve already begin preparing to self study for this exam but there are far fewer resources than admin 201.

    please advise….

  56. mimou225 May 11, 2016 at 7:47 pm #

    Hi John

    I got the certification yesterday.Thanks for this awesome site. I want to say ” the best way to get the ADM 201 certification if you don’t have access to the “officials” courses of SFDC is to subscribe to this site”

    I’ve one question please: do you recommand a good way/website to prepar the sales cloud certification ?


  57. ArtyVenky May 6, 2016 at 6:47 am #

    Hi John,
    Hope you are doing good.Recently passed my first transition exam for Admin 201 as per your advice by going through the release notes.My sincere thanks to
    you.I am in the process of preparing for App builder certification and am little bit confused when it comes to USER INTERFACE topic mentioned in study guide.
    Apart from lightning app builder ,custom buttons and links whether i have to go through lightning experience,lightning components ,visualforce and apex too.
    So what topics should i go through under USER INTERFACE mentioned in study guide.



    • JohnCoppedge June 13, 2016 at 4:28 pm #

      Hey congrats Arty! No specific advice on the user interface other than to review the Lightning Experience.

  58. kabun1 May 2, 2016 at 8:48 pm #

    Thank you for putting this guide together! I passed the exam today and your site was the reason why. I would recommend this site to anyone looking to learn more or to prepare for the exam.

  59. April 27, 2016 at 4:33 pm #

    Hey John,
    This might sound like a silly question. If I study just the “Must” part leaving out the “Should” part and the “Could” part, is it enough to pass the admin certification? Thank you.

    • JohnCoppedge April 29, 2016 at 1:26 am #

      It all depends 🙂 Its really about your understanding and comfort with the material- if you really fully understand it then you can probably skip things… if not, then I would use all of the material

    • JohnCoppedge August 19, 2016 at 9:55 pm #

      Please see the FAQ- it all depends!

  60. debramos April 25, 2016 at 10:34 pm #

    I passed the admin exam today. This site was essential to my success. That being said… talk about minutia!
    Thanks for all the valuable info on this site!!!

  61. April 22, 2016 at 11:53 am #

    Hello John,
    today I passed the SF Certified Admin Exam and your site was of a great help in preparing. Especially in helping me structure the learning process. Thank you for doing and updating this site.

    Cheers Rainer

  62. HayleyLouise April 17, 2016 at 7:31 pm #

    I just passed my Salesforce Administrator Exam, using only this study guide and my experience as an administrator. Thanks for putting this together. I learned a lot while studying and was able to apply the knowledge to my organization. I wish you had this for the Dev 401 exam.

  63. molad April 14, 2016 at 4:00 pm #

    Quick feedback: I am about 35% through the material here and I have completed 21 Trailhead badges so far. I just checked a Quizlet flashcard with about 80 questions. I could confidently answer 90% of the questions related to the areas I studied on CoD, and I was able to identify weak areas. The most interesting thing was that I could confidently identify the wrong answers on the cards due to change in SFDC functionality. The cards are based on Winter14. I really don’t think Trailhead helped much other than introducing the basics.

    CoD has really helped with understanding the material, so if you are on the fence about paying for full access – jump over that fence and pony up the cash. Its worth every penny so far.
    I’ll leave another feedback once I take and pass the exam!

  64. April 14, 2016 at 3:08 pm #

    Hi john,
    Can you suggest me any Frequently asked Questions for interview purpose (For Salesforce BA position).
    and also i want little knowledge on SOQL and SSOL to use Developer Console .
    Can you please provide me some source to learn these.
    Thank you.

    • JohnCoppedge April 16, 2016 at 5:28 pm #

      Hey Tejal,

      I don’t have any specific advice on where to find interview questions (although I know there have been several articles written). Your admin certification should go a long way in the process though. Good luck! 🙂

  65. bobby56 April 11, 2016 at 9:25 pm #

    Hello John,
    I have a quick question. I took the 201 class back during the Spring 12 release. Never took the exam. I still have the 201 books from that class. Student guide and exercise book. Are they still relevant? In other words can i still use them including the exercises to study for the test?. Also if you know of a data set for a fictional company I can import/use for the practice exercises. (the one in my old book is AW Computing)? I have the dev enterprise edition setup for 30 days but it has no data in it. (or perhaps I missed it)

    And I just bought your offering so I’m a member…:))



    • JohnCoppedge April 13, 2016 at 8:50 pm #

      Hey bob,

      hard to say for sure but I would fear the materials might be outdated or inaccurate. Not to say you can’t use them but I would fact check as you go (which is a good exercise regardless).

      There should be sample data in a new DEV org – click go after selecting the “all” view – e.g. All accounts. By default only shows recently selected records.



  66. April 10, 2016 at 3:53 pm #

    Hi John,

    I recently bought the access to your site. What I want to know is there any pdf version of the site’s content or do I just need to browse page by page?

    If yes, where can I find it?


  67. yasmos April 10, 2016 at 11:42 am #

    Hi John,

    Are there any materials / quizzes for the App builder Certification on your site? Thanks

  68. afarooqui April 4, 2016 at 10:44 pm #

    Would like to thank you for your amazing effort to answer everyone’s questions. Also putting together this guide! I am so happy to announce that I just came back from passing the ADM201 certification! Your site helped me so much in the preparation. I have access to the partner portal training but didn’t use it as much because there is too much information. Your site was great in consolidating the study material. I would highly recommend all who might be taking the exam soon to do the excersizes. The test is designed to test if you really know how to administer. Run different types of reports, create dashboards, play with the profiles, tinker with the service cloud objects such as content…I overlooked these since it was a small part of the exam but the test has enough questions from these small sections to cause you to fail if you don’t know the content. Also, it will make you a better admin practically if you do have overall knowledge besides just passing an exam. I currently work for a company who uses Salesforce. I am so excited to contribute to my knowledge to my team and the company.

    John, I am not sure you realize your impact on people’s lives through this guide. A genuine heart felt thank you to you. If you were here right now, I would definitely give you a hug and invite you over for dinner at the house! Seriously, is there a way to donate to your site? If so I will definitely do so in hope that you keep up your effort and perhaps create more guides for other exams like DEV401, DEV501.

    Thank You John…you are the man!

    • srzdanowicz April 7, 2016 at 9:49 am #

      Congratulations on passing.

      I agree this site is the best guide out there for the admin cert.

      I am starting to study for my advanced now and after using this site I am using this format as a template to gather my reaearch.

    • JohnCoppedge April 10, 2016 at 10:15 pm #

      Wow… thanks so much for sharing. Comments like this keep me motivated to keep this site alive and thriving! I will definitely keep everyone posted if I decide to release another study guide. And congrats on your certification!

      • molad April 14, 2016 at 4:05 pm #

        Totally agree with @afarooqui . Your site is amazing and thorough! I cant even imagine how much work you put into this site to keep it continually updated.

  69. srzdanowicz April 4, 2016 at 7:17 pm #


    Thanks for a great site. It was a great supplement in preparing for my Certification Exam… which I passed this morning.

    Will definitely recommend your site for others. There are tons of resources out there but when you view them there is no way to say if they are current. I felt confident that your information was current and accurate.

  70. ArtyVenky April 2, 2016 at 5:25 am #

    Hi John,

    I need a small guidance over here. Recently I passed Admin 201 exam and today I got an email from Salesforce regarding Spring ’16 Release Exam .
    This is my first release exam to be taken before July. They have mentioned the below exam objectives. Number of questions will be asked is 5.
    So is it enough if I go through these exam objectives alone mentioned below or I have to go through the whole Admin 201 again.I am bit confused over here like how to prepare for this release exam .Can you walk me through this.


    Describe the capabilities of the Data Loader Tool.
    Understand Health Check Score.
    Describe the capabilities of the Custom Application settings.
    Understand Work Orders.
    Understand the capabilities of login forensics.


    • JohnCoppedge April 7, 2016 at 6:09 pm #

      Maintenance exams are not proctored- you need to review the release training and release notes, but you will have time to read the release notes while taking the questions to make sure you get the right answer.

  71. April 1, 2016 at 2:04 pm #

    Hi John,

    Thank you for for this study guide. I have passed the Admin test yesterday in the first try.

    for the benefit of others – I started my SFDC journey 20 days ago, I have gone through Admin Beginner trailhead + this study guide.

    invested ~ 50 hrs of time.


  72. BFlynn March 31, 2016 at 5:55 pm #

    Hey John,

    Thank you for this awesome study guide! I passed my Admin Exam today first try!!

    This resource was critical in my success and was such a fantastic guideline for organizing all the material. VERY helpful. The scenarios were key!!!

    It was well worth the cost and I look forward to using your resources as I look to achieve other certifications in the future.

    Thanks again!


  73. mdl March 28, 2016 at 4:50 pm #

    Hey John,

    I passed the 201 certification last week and would like to share with others that your website was the only study resource I used.

    Thank you for putting together this site for the community!


  74. mcleary03 March 24, 2016 at 7:49 pm #

    Thank you so much for putting this guide together. I passed my exam today thanks to you! This is an incredible resource for filling in any gaps in knowledge required for the certification. More than worth the price. Thanks!

  75. March 24, 2016 at 11:12 am #

    Hi john,
    Finally made it .?
    I passed my ADM(201), in my 2 nd attempt, and all credit surely goes to COD. Thank u thank u thank u for bringing up this knowledge site. More then worth of what I paid to u . And also recommendEd to many of my friend because I m sure h r supposed is always the there , and this sight is perfect source to learn admin part of salesforce, just want to ask that do u have any plans for such kind of site for DEV(401)? Or in near future plan . Pls let us know, I would love to learn from perfect resource rather then tumbling along other sites.
    Thank u again John.
    I m not done yet with this all knowledge yet but surely will keep learning from here, and keep it as my life time guide . Thanks

  76. Gautam Kasukhela March 21, 2016 at 4:48 pm #

    Thank you John, I passed my exam today. Used your site as the primary source of preparation.
    Recommend it to everyone preparing for Admin certification. Few tips that helped me prepare well are outlined below, hope it helps a few others like me:-
    1. Whatever theory that you study on the website, ensure that you practice it extensively on your developer org and think of other scenarios that revolve around it and try them out too.
    2. If you have any queries regarding how the application will behave in certain scenarios, try them out on the developer org first. If that still does not answer your
    queries, the Salesforce Community is a great forum to ask queries and get your doubts clarified.
    3. On CertifiedOnDemand website, each section has various comments/questions/scenarios posted by other users, I learnt a lot from other users’ questions and helped me
    think about scenarios that I had not previously thought of.

    At times I used to search for test takers’ email ids who post on COD about their success, I used to drop them a mail (bug them) for tips about their prep methods
    and to gauge if I am doing it rightly or not and what else do I need to consider. In case someone out there is like me and is looking for some prep tips, you can always reach out to me at , will be more than happy to help but within the purview of rules and conditions laid out by Salesforce certification 🙂 .

    Thanks a lot again John. My certification journey wouldn’t have been a breeze without the efforts that you put in bringing up such a wonderful website.

  77. jhoosemans March 19, 2016 at 6:59 am #

    I passed the exam yesterday, this website has been of great help. Thanks John!

  78. March 10, 2016 at 12:49 pm #

    I passed the exam thanks to this material! (It took 3 weeks of study only, half week practice tests, 0 previous experience with SFDC before…).
    It is well organized – right level of breath and depth of topics. (In fact we didn’t cover all of it in the instructor-led class itself, so that material wouldn’t have been enough now that I think of it).
    Thanks John for putting this up together, and pls help if you know a similar site that prepares for Sales and Service Cloud certification.

  79. ArtyVenky March 5, 2016 at 6:35 am #

    Hi John,
    I passed my Salesforce Admin(201) exam last week.For my training mostly I followed this site which immensely helped me .Thanks to you.Next I am planning to take
    Salesforce App Builder Certification.But I couldn’t find any valuable study guide as Admin and apart from Admin study guide I couldn’t find any study guide
    in this site too.Do you have study guide for App builder or can you suggest any .It will be a great help.


    • Deadpool March 5, 2016 at 3:29 pm #

      If you need any guided help you can let me know on my email

    • JohnCoppedge March 7, 2016 at 3:28 am #

      That’s awesome, congrats!! I don’t have any direct resources for the app builder exam, but I can share what I posted after I took the migration exam:

      Just completed the App Builder migration exam. It was pretty straightforward – make sure to study order of execution (workflow, validation, process builder, etc.), Salesforce1 layouts, Lightning Pages & Standard Components, rollup summaries and master-detail relationships, publisher actions, and the relationship between actions and page layouts / Salesforce1. All of these are addressed in the study guide.

  80. kevinkris March 1, 2016 at 4:31 am #

    Hi John,

    I passed my ADM 201 exam today. Your site is Awesome. The way the topics are sequenced is really helpful to have a better understanding.
    A big thank you for your time and effort in putting together this awesome site.

    I would like to take the Service Cloud exam in the next 6 months, any pointers where to look for a study guide?


  81. February 22, 2016 at 8:50 pm #

    Hi john,
    Today I gave my first attempt .
    But didn’t make it, but sure after giving that I really feel this is the perfact guide to use for adm(201) , u really not need to go and search any whare ,,, even though few topics r really enforeced in exam from new release . And sure john included them here and I think it’s really worth of reading for 201 exam, my suggestion is to read this guide for sure but still think each concept much analytical way . Then only one can clear this exam. And that’s what i felt today.
    Sure I used COD , but lake of having analytical knoeledege on sales and service side , some of the question were so difficult to answer( for me .)
    Anyways I will be keep reading and thinking all possible ways of each single topic.
    Thank you for giving us good guide John .

    • JohnCoppedge February 22, 2016 at 9:31 pm #

      Hey Tejal- sorry you didn’t get through it on your first attempt… can’t say that’s completely uncommon. If you aren’t spending a lot of time in the application, I would definitely recommend doing so. Also, spend so more time using Trailhead if you haven’t completed all of the admin modules. Lastly, using some of the flash card sites can help IF you double check every question they present. Good luck on your next attempt!

  82. civakalyan February 22, 2016 at 7:58 pm #

    I am planning to take up Salesforce Admin exam and been going through Salesforce trail heads as a first step and in course of time I have come across this site.
    I have few questions on the content available
    Q) Do the length of the videos provided will vary If I opt for the full version by purchasing it for 40$
    Example : For Standard Navigation section the video length is around 2 min and a quiz for 4 questions and it is marked as free.
    Will it remain same even for the purchased version.
    Q)How elaborate the video content compared to the free version

    Please suggest.

  83. Ellejah February 8, 2016 at 6:35 pm #

    I just bought the $40 plan today. I plan to retake this dang exam for the 3rd time in about a month. Do you think going through this content in a month will be sufficient? I’m just scorn. 🙁

    Today I failed the 201 Admin Exam for the 2nd time. The admin guide was so broad that I was literally studying up to the last minute and still failed 2 weeks after I failed the first time. Got caught up with questions regarding the questions surrounding the Service and Sales Cloud Application, which I felt were the bulk of my questions. I’ve been working in SF for for over 3 years now, and I’m getting caught up on questions on features and out of the box options that our company doesn’t even use. I’m so fed up with their training content and guide. I had a question about Salesforce Classic Lite (I specifically wrote this down during the exam three times so I would remember it) and what accounts are transfer over to it. I hope I can pass with the use of your application.

    • JohnCoppedge February 12, 2016 at 6:42 pm #

      I hope so too. Good luck on your next attempt- I think this site will certainly help. I would definitely read the tips on final section on exam taking as well.

  84. Zaid.albasam February 4, 2016 at 4:15 pm #


    Should one revise the content in the order provided?

    I am considering revising the content in the order of weight in the exam.

    • JohnCoppedge February 4, 2016 at 11:14 pm #

      The site is definitely build with exam %s in mind, and ordered similarly to the Salesforce study guide.

  85. February 4, 2016 at 4:15 am #

    Hi john,
    I m actually looking for topic detail for Global User interface,
    i m not finding much detail about it in any material here,
    Can you please add that topic, i know it’s 1% only for certification ,
    still want some short video or some detail about it.
    Thank you.

  86. buinguyenphat February 3, 2016 at 11:30 pm #

    I passed the on the exam on some days ago after only 42 mins. This site contents definitely helped me a lots though doing the questions (cheap packages I found online) helped me more ( just the type of person I am).
    Thank you John Coppedge for helping me understand the foundations of all the topics (I have to go back and forth many times between your topics to understand the questions I did).
    Suggestion: A quick update of Winter 16 questions’ topic would help a lot, I believe SFDC added some topics that were not covered here due to the new features- cant blame you though.

  87. February 2, 2016 at 12:44 pm #

    Thanks Jon, your tutorials helped me pass the ADM 201 certification exam 🙂

  88. keenaf February 1, 2016 at 6:04 pm #

    Hi John I just passed my ADM 201 certification exam this morning on the first try, thanks to this site. This was well worth the fee! DEV certification next! Any similar solution for the DEV exam.

  89. vinitjknasik February 1, 2016 at 6:41 am #

    Hello John,

    Passed my ADM certification yesterday. 🙂
    I must say it was this site and its content that gave me confidence to attempt the exam. Very well maintained and helps understand most of the concepts.

    Thank you so much!!


  90. January 31, 2016 at 11:00 pm #

    Hi john,
    I have lots of respect for your site…
    just found little more information for ADM exam, i would like to share with you here.
    Pls chk the outlines in this guide as well , i did like to have oveview of it as well doing study with COD>

    Thank you for all you do to make us learn Salesforce.

  91. immad75 January 29, 2016 at 5:24 pm #

    Hi guys

    For all of you studying for Winter 16 salesforce admin just a few points.

    I think for winter 16 they have made the exam much tougher than any sample questions you may encounter. I studied all the topics in this guide I even did a number of the could sections.

    What I saw in my exam today was that the questions sf gave were insanely difficult. Every question was a scenario of some sort, I even wondered if it was the advanced admin.
    There were no straight forward questions. I was expecting questions like “If you want to use customized fiscal periods what do you need to turn on?” But instead without giving away the actual question you have stuff …. So and so company uses salesforce outlook and have encountered sync issues between certain entities please chose the answers below which may resolve these issues.
    All my questions involved a complicated scenario of a company with multiple teams or objects or fields…

    I obviously failed despite the 6 weeks of study but now I look at the advanced admin question I see 99% look similar to what I had to deal with today…Maybe my test centre has mixed the titles for the exams.. All I know is that even if I had an open book I would have failed.

    Im not sure I will try again because the questions were so so hard and had nothing in common the level of the certified admin questions you encounter on salesforce study guide or all the various sample questions.

    Kind regards

    • JohnCoppedge January 29, 2016 at 6:20 pm #

      Hi Immad,

      Thanks for the feedback- I’ve been some feedback like this on the Winter 16 version of the exam specifically. Historically, I believe the practice questions on this site have been good representation (and the vast majority of feedback received matches this assessment).

      A few thoughts:

      -I believe the questions are derived from a bank of a larger set of questions (e.g. a bank of 600 questions, you get 60 for the exam). You may have simply had bad luck and gotten 60 hard questions.
      -The Winter 16 exam may in fact be significantly more difficult- this may get adjusted downward in future exams if that’s the case. Having little to no separation between the admin/advanced admin exams would not make much sense.
      -Do you recall what the answers were in any of these examples? E.g. A similar fiscal years question is covered here:
      -How much time have you spent in the org configuring things? Studying is helpful but configuring is even better.

      I would definitely encourage you to try again. If anyone else has taken the exam recently, I’d love to hear your feedback.



  92. January 27, 2016 at 4:05 am #

    Hi john,
    Recently saw one update regarding ADM(201) now kown as app buider,
    and the content is little different then ADM(201)

    as i m one of your follower,
    just want a advice from you .
    what we r doing is still valid?
    i mean ADM(201) certification is still available to give or we need to take our topic selection different way?

    i m confuse at this point!!
    just putting down the link that speak out the topics in Study guide for Platform App Builder.
    Thank you .

    • JohnCoppedge January 27, 2016 at 11:24 pm #

      ADM201 (certified administrator) is here to stay, and will remain an excellent starting point.

      The App Builder certification is replacing the Developer certification (DEV401) and is appropriate for those that are heading into an architect or programmatic developer role.

      • January 27, 2016 at 11:30 pm #

        Thank you john,
        Your reply really means a lot to me.
        i m back on my ADM(201), as its for Admin , and as my interest for now, BUT not DEV(201) for now.
        Thank you.

  93. nals January 25, 2016 at 7:06 pm #

    Sure John,Will check the Release notes.I have one more question regarding certification Exam if i prepare this blog will that be good enough for clearing the Exam ?pls help

  94. nals January 25, 2016 at 6:47 pm #

    Hi John,

    I will be taking my Admin 201 test for the Winter 16 release, what do you recommend I use along with your site to study for the Winter 16 release? Thanks in advance and if i prepare this blog will that be good enough for clearing the Exam ?pls help

    • JohnCoppedge January 25, 2016 at 6:52 pm #

      I’d skim the release notes- the BIG change to be aware of is the Lightning UI. That’s probably 50% of the release notes right there.

  95. Hariharan Ramalingam January 22, 2016 at 10:49 pm #

    Thanks, this site has been resourceful for the ADM 201. Any plans on DEV 401 ?

    • Preeti Raghuveer January 22, 2016 at 11:17 pm #

      Hello Hariharan or anyone! Has anyone attempted the exam recently? I have been going through John’s website and it’s excellent. Need to know if we have to prep anything additional?

  96. anatalwalla January 22, 2016 at 6:18 pm #

    Hi John ; I am new to SF… have started off on Trailhead and now purchased your study material. Is there any advice ? Also looking to be in touch with another newbie like me?

  97. SUEMALLICK January 20, 2016 at 3:35 am #

    i am trying to purchase the Study material and am unable to do so

    • JohnCoppedge January 21, 2016 at 1:19 am #

      I saw you posted that you were having a problem on a quiz as well- there are currently no site issues to my knowledge. Have you tried another browser? Also if you have previously purchased, then the site will not let you do so twice (as you already have access to the content).

  98. purplepix January 19, 2016 at 2:13 am #

    Thank you so much for putting together this site. I failed the 201 exam the first time and found your site when I was searching for additional study resources. $40 well spent. Passed the exam today!

  99. January 13, 2016 at 4:25 am #

    Hi John,

    Is the content ready, as per the recent changes? Planning to take up the course.

    • JohnCoppedge January 14, 2016 at 12:37 am #

      Working on the Winter 16 updates- not complete. If you read the release notes and become familiar with the Lightning UI you should be in good shape.

      • cube5 January 14, 2016 at 8:34 am #

        Hi John, was just going to ask about Winter ’16:) when do you expect to have anything on the website? I am currently going through the release notes anyway. Thanks

        • JohnCoppedge January 16, 2016 at 6:50 am #

          Hopefully soon- if you review the release notes you should be in good shape. Most of the release focus is around he lightning ui.

  100. nazmelyas December 28, 2015 at 10:41 pm #

    Great resource John. I passed. I just want to add that i signed up for the exam on Christmas day as “potential” gift to myself, purchased your study guide on the same day, and passed today. Thank you!

    • crystalq December 29, 2015 at 7:32 pm #

      Congratulations! Any experience to share? Cheers,

      • nazmelyas December 29, 2015 at 11:49 pm #

        Thank you. I went over the quizzes and the practice exam over and over and over and over again to the point where i not only knew the answer based on keywords but i was eventually able to fully understand the question, the answer, and explain it to myself. John did a great job explaining both right and wrong answers so make sure you understand the answers(John’s explanations) and not just focus on choosing the right checkbox(es). Good luck!!

    • JohnCoppedge December 29, 2015 at 8:03 pm #

      That’s awesome congrats! And merry x-mas 🙂

  101. Sabah Farhana December 28, 2015 at 7:04 am #

    Amazing site,passed my ADM certification .Thanks John!!!!

  102. r3evans December 26, 2015 at 12:31 am #

    Great product! It is perfect for that final review before taking the test. I walked in feeling confident after studying with Certified on Demand!

  103. pmahana December 23, 2015 at 3:40 am #

    Hi John, I have following questions on Serivce Cloud section , Can you please help me in finding the correct answer for followings.

    1) Do you know what is the primary function of a private branch exchange.
    2) Knowledge article life cycle consists of five stages. In which order does an article proceed through these stages.
    3) What are the metrics to be analyzed by contact center manager to measure the efficiency of its contact center.
    4) What are the basic concepts of Knowledge-Centered Support (KCS).
    5) For migration of an existing knowledge base into Salesforce Knowledge, what factors should be considered in selecting which articles to migrate


    • JohnCoppedge January 9, 2016 at 3:11 am #

      These are related to the Service Cloud exam- this level of detail should not be required for the basic admin exam.

  104. crystalq December 21, 2015 at 9:30 pm #

    Hi John, Hope you are doing well! Look like the exam in Jan. 2016 will be WI16 version.
    When are you planning to finish the update?
    Many thanks, -Crystal

    • JohnCoppedge December 22, 2015 at 7:04 pm #

      No exact date planned, but will post when complete!

      • crystalq December 23, 2015 at 7:05 pm #

        Many thanks, John! Please let me know when you are done. My exam will be in the first week of Jan 2016. Crystal

  105. crystalq December 18, 2015 at 6:47 am #

    Hi John, I am using IE 11 to browse your site. However it is hard for me to scroll down and pick ‘AppExchange” topic. Many thanks for your advice!

  106. kjnuehs December 15, 2015 at 9:02 pm #

    Hey John, Passed the ADM-201 exam last week!!! This is a great website that covers everything you need to pass.

    Now I’m ready to study for the Advanced Admin. cert…

    Do you provide an Advanced Admin. exam study guide? If not, could you point me in the right direction?

    Thanks, Ken

    • JohnCoppedge December 17, 2015 at 10:19 pm #

      Congrats Ken! No advanced admin guide at this stage… I would look at Trailhead and other resources in the community.

  107. Krishnakumar Narasimhan December 11, 2015 at 4:01 pm #

    I plan to take the exam in first week of Jan 2016. Does the exam scope includes Lightning modules? Would this training guide also covers lightning modules?

    thanks for your time John.

    • JohnCoppedge December 18, 2015 at 7:47 pm #

      It may include the Lightning UI, yes. I would review the release notes and release training (if available)- will have the site updated shortly

  108. Margo Schwartz-Newton December 8, 2015 at 12:51 pm #

    Hi John,

    I passed the exam last week on my first attempt, and your site is greatly responsible for this accomplishment. Thank you so much for all your time, energy, and attention to it. If you’re ever in Chicago, I’d love to buy you a drink!


  109. December 8, 2015 at 4:44 am #

    hi john ,Just want to know if you are upgrading with this lightning experience guide and effects nad other new topics as per winter ’16 .
    I m in between of topics of sales cloud…but worrying a lot about new topics too , as it will have mostly 6-10% questions for exam i think
    here is the link.and if you are doing it soon will help us alot..
    thanks Tejal…..

    (Evaluate and Roll Out Lightning Experience for Your Org)

    • JohnCoppedge December 8, 2015 at 7:29 pm #

      Thanks for the link! Yes the content will get updated, likely later this month.

      Just curious, where are you getting the estimate for 6-10% impact? I only saw a small change to the study guide.

  110. December 7, 2015 at 1:05 pm #

    As far as Adm 201 is concerned, is there a big difference between last release and winter 16 release? Does it contain advance topics like Lightening Components?

  111. robingray62 December 6, 2015 at 8:15 pm #

    Hi John,

    I will be taking my Admin 201 test on Dec 21st and it’s for the Winter 16 release, what do you recommend I use along with your site to study for the Winter 16 release? Thanks in advance.

  112. sampada.deshpande December 1, 2015 at 5:44 pm #

    I took the 201 exam 2 weeks back and passed. I used this site extensively.

  113. November 28, 2015 at 10:36 pm #

    hi john,
    few days back I saw updates on developer edition ,…there is winter 16’for developer ,,, already updated I think…can you please if some additional change we need to know .
    thank u.

  114. Preeti Raghuveer November 21, 2015 at 5:54 pm #

    Hi John, I understand it’s a one time fee. Does the material hold good if I plan to take early next year?

    • JohnCoppedge November 23, 2015 at 5:56 pm #

      I update the materials on a regular basis with each release – so yes you will get those updates.

  115. Bilal Nawaz November 11, 2015 at 4:42 pm #


    Can anyone please recommend me some good resources for preparation of “App Builder Certification”.


    • James MacRae November 19, 2015 at 3:56 pm #

      Im also looking at taking the app builder certification, would be good to know if there is a similar resource to this

  116. Bilal Nawaz November 11, 2015 at 4:39 pm #

    Hello John,
    I passed my admin exam yesterday. your website is very helpful. Thanks mate for putting all stuff together.

  117. Jessica Thomas November 6, 2015 at 5:27 am #

    Hi all, not sure if I am posting this in the correct spot or not? Apologies if not.
    I need to know is there a way I can access SF without a license?
    Basically I am leaving my current employer to go travel, and I want to complete the certification while I am travelling – but given I wont be employed by a company using SF, how can I access SF to complete the study guide on here & prepare for the exam?
    I want to have the certification completed by the time I finish traveling so its complete when I commence my job hunt.

    • JohnCoppedge November 8, 2015 at 8:02 pm #

      Hey Jess,

      You can sign up for the Developer edition org for free – this is in the getting started section. This will provide you with 2 licenses to Salesforce for free indefinitely.

      Yes – you need a license to access Salesforce. However, with a Developer edition org you can still learn without being attached to a licensed employer.



  118. thomas3474 November 4, 2015 at 10:49 pm #

    Hi John;

    I just passed the exam!!!! Your site is fantastic! This is my process for those who are curious. I went through the Guide. It took at least 2 (or more) months of making sure I understood everything. Then I went through the quizes again and review some of the harder concepts. Then I took the 20 min test quiz at After that I took the quiz here and passed with a 75%. Then at Salesforceben I took the full test and passed. After that I took 2 more practice exams. I can’t find the site. But if I do I’ll post it. The key for me is understanding everything on this site then allowing the practice exams to gain practice and also identify week areas. I went through the test and marked all the ones I wasn’t sure about. Then went through those again. After that I flashed through the entire test for the last 20 min to make sure I put my best answers down. I don’t know how well I passed. But, if I judged by how hard the questions were I would say I barely made it past 65% Once again… Thanks If you make a guide for the Advanced Admin let me know. I will quickly put my money down!!

  119. Deaubonne101 November 4, 2015 at 3:30 pm #

    John I must have asked this question somewhere else but can you please let me know :1) when you plan to incorporate Winter ’16 release functionality as it relates to this exam and 2) are the release notes ( )for this new release sufficient to be prepared for the new ADM 201 exam after November 16th. i am planning to take the exam mid December. It looks like the new release is quite comprehensive with Lightning, Wave analytics, customization, etc. , I don’t want to fall short the day of my exam. Would be grateful for any advice.

  120. samudhraaG October 31, 2015 at 11:59 am #

    Hi John ,

    Thank you so very much for putting up this site together . I passed my Adm 201 today ! Woo hoo ! 🙂 I had taken up the exam in a short notice and I was able to clear it ‘cuz of this site ! The cohesive flow and the concise presentation of the topics really helped me a lot . This site would also serve as my reference in future.
    Few catch points from the exam , I prepared according the percentage of occurrence of questions , and understanding user management and security , Salesforce platform , Sales/Service cloud , Data Import helped a lot and gave me the confidence needed for exam.
    I realized that even though Chatter ,Content , Documentation, Knowledge Articles , Communities etc are given less importance in the StudyGuide of salesforce – understanding them and trying them out would be a good help as there are quite a few questions from these topics too.
    I also realized ,having a list of Exceptions to the standard funcitonality like , what would NOT allow a action to occur , for eg : the list of features which have Active checkbox , Why a picklist may not be displayed , things like that would help from exam perspective.
    Another note , Validation/Workflow precedence and knowing when to use which kind of component for Dashboard would really help.
    Thanks a ton John !!

    • JohnCoppedge November 9, 2015 at 3:18 pm #

      Thanks for the feedback and congrats on passing! I’ve heard the dashboard piece before, I will work on that!

  121. morna October 30, 2015 at 11:10 am #

    I started with this guide last Saturday and had my exam yesterday and I’m pleased to say I passed, and yes, this guide helped a lot. Now my notes for future exam takers:
    – Personally, I did the administrator trailheads and studied this guide extensively. Studying this guide alone took me about 35 hours. I checked out the must-sections, most of the should-sections and some of the could-sections. Just studying the Key Facts and the musts is – in my experience – inssufficient. The questions are sometimes quite tricky and often very detailed, asking about specific settings and such. The trailheads are useful if you actually watch every video and read the text attentively. I mostly went for the assignments, so for me trailhead didn’t make a difference.
    – With respect to subjects, I think this guide has insufficient focus on Dashboards. Make sure you check out the various Dashboard components and what they do. That type of questions really drew me up short.
    – Make sure you read EVERY part of the question (and read it well). Sometimes it’s possible to apply common sense, even if you don’t know the facts. Every word matters and nuances are VERY important. I changed at least five or six questions after re-reading the question.

    • Deaubonne101 November 2, 2015 at 6:19 pm #

      Hi Morna thank you for your feedback and perspectives about the site. can you elaborate on how you actually studied for “Dashboards” and other sections not covered in depth here but were asked in your exam? Can you list particular areas that we must not overlook and spend more time on? Is the Service Cloud well addressed? thanks again!

      • JohnCoppedge November 9, 2015 at 2:54 pm #

        Interesting feedback thanks Morna, I’ll look at expanding on Dashboards. Good approach as well.

  122. Deaubonne101 October 29, 2015 at 6:35 pm #

    Hi John,

    well put together thank you. I have just signed up. Ultimately I want to get a Sales Cloud certification, would you offer this in the near future or may you recommend similar resources to study online? Thanks again!

  123. Larry_Dortch October 25, 2015 at 3:19 pm #

    Hey John,

    2 days ago I passed the test and want to give your site/service a big endorsement as I found it to be a great resource. I learned about CoD through the Admin 201 group on LinkedIn and can vouch that you definitely deliver as promised.

    I recently completed all the Admin trails on Trailhead as well, but found your material (and the way it’s presented) gave me more insight into the concepts and logic of Salesforce and confidence going into the exam.

    Thank you much for your effort and keep up the good work!

    • JohnCoppedge November 9, 2015 at 5:52 pm #

      Hey Larry,

      Congrats on passing! And thanks for the positive feedback – keeps the site going!



  124. October 21, 2015 at 2:58 am #

    hi john
    after going though this study guide,,,is this enough for both ADM201 and DAV 401 certification?

  125. kk2015 October 16, 2015 at 2:47 am #

    This site was very useful in my preparation for the ADM-201 certification and I have successfully passed the exam for summer’2015 in September. Thank you for this site and will always refer back to this site in future as well for quick references and future releases.

  126. Dharani Animireddy October 14, 2015 at 1:50 pm #

    After 3 months of effort , i successfully cleared the admin certification on my first attempt on OCT 9th with out having any knowledge of sales force.
    I have no clue how to start preparing for the exam and i am so lucky that i found this site. Its worth all the money.
    Would like to thank John for this great site , which made me understand the topics very easily and also want to appreciate the way he managed with the recent release as well.
    I read all the topic including all the ‘could’ as well around 2 times and reviewed all the flash cards etc.
    My main source of preparation is this site.
    And finally , If your good at the concepts , then its easy to clear the exam – though there will be some tricky questions but sure we can crack those if we have a good understanding of these topics
    A big thanks John !!!! 🙂

    • JohnCoppedge October 22, 2015 at 2:46 am #

      That’s awesome Dharani – glad the site helped, thanks for the feedback. And congrats on your cert!

  127. Nithya Gopinath October 11, 2015 at 12:28 pm #

    Hai John,
    I passed my certification Admin 201 yesterday…Thanks a lot john..

  128. Rena Bennett-Dellwo October 9, 2015 at 12:18 am #

    When do you think you’ll have updated your site with material about the Winter ’16 release? I’m not trying to hurry you. I just know that what you include on your site will be a great resource for this rather significant release.

    • JohnCoppedge October 10, 2015 at 2:37 pm #

      I have started reviewing the release notes – probably in the next month or so. The Lightning UI is definitely a big step 🙂

  129. foxinthebox October 1, 2015 at 1:01 pm #

    Hi John,

    Passed my 201 on Sunday so a massive thank you for what you have done here. In my job current role I have performed ad hoc admin duties for 4 user professional org that only uses a tiny amount of the platform for a couple of years. Your site has helped give me the confidence and drive to learn salesforce to a level where I want to make a career out of it.

    In terms of crossover do you think I should now target the advanced admin or the new app builder certification that replaces dev 401

    Massive Thanks,


    • JohnCoppedge October 1, 2015 at 9:37 pm #

      Thanks Ralph and congrats! App Builder is probably going to be easier to get- although advanced admin will probably force you learn more content. Either is certainly valuable although I would probably lean towards advanced admin.

    • Dharani Animireddy October 6, 2015 at 11:41 am #

      Hi Ralph,
      Can you share the level of difficulty, is it all scenario based or straight forward questions etc? As i am planning to give a go on this month.

      Many thanks

      • foxinthebox October 6, 2015 at 8:14 pm #

        I found there was a fairly even mixture Dharani from what I remember , many were much like John’s scenario questions but there were also quite a few that were more like the flashcards you find on other sites .Good luck!

  130. Rajesh Kulanthaivelu September 28, 2015 at 3:29 pm #

    Hello John,

    I had successfully cleared my admin 201 exam and to repeat others quote here, this is the best investment to make if you are looking to gain SFDC knowledge. I am guilty of skipping some of the “Could” sections in the tutorial and I am going to start with them again. John it would be a great service if you can come up with a similar tutorial for SFDC advanced admin 301 certification as well. I will be one of the first takers!

    Keep this on!

    Rajesh K

    • JohnCoppedge September 28, 2015 at 5:12 pm #

      That’s awesome Rajesh, congrats! And thanks for the feedback- considering other guides in the future for sure.

  131. vertigoox September 24, 2015 at 1:48 pm #

    Hi John,

    I successfully passed my ADM201 certification this afternoon (first try) and answered all the questions in 45 minutes only. Your website was very helpful to me and I do not regret my investment. I must say that I was a bit frustrated when reading tutorials. I really enjoyed your own videos, which are easy to understand and straight to the point, so text content is a bit boring… 🙂

    Nice job! And thank you…


  132. kerlandsen September 22, 2015 at 8:50 pm #

    This site is awesome. Best $40 I have spent! I passed my exam and plan to continue to use this site as a resource.

  133. mukesh.gupta September 21, 2015 at 11:04 am #

    Hi John,

    Can you please suggest what is the right answer for below question.

    Which data can be highlighted in a report using conditional highlighting?
    Choose 3 answers

    a. Date fields
    b. Summarized totals
    c. Group by field names
    d. Summary formulas
    e. Grand totals

    Many Thank’s

    • Dhirendra Basnyat September 21, 2015 at 1:57 pm #

      I think it is B,D & E.

  134. Leo Rozario Aloysius September 16, 2015 at 4:29 am #

    It’s cheerful to read about the success stories and positive feedback on the site and certification..I personally appreciate the way the materials well organized..
    Moreover, I would prefer to know about , how exactly the certification is ..simple or tricky/complex? how well we can crack it with this material ?how to tackle ?what’s the challenges/dry areas in the certification? any areas need to memorize ?

    Hope these inputs and experience about to face certification can help me and others as well…
    Appreciate your help here..

  135. SUNITA SHRESTHA September 15, 2015 at 10:05 pm #

    Hi John,
    I took the exam date for the mid of Oct 2015. Do you think any curriculum would be added in the exam except your content here.

    • JohnCoppedge September 17, 2015 at 12:48 am #

      Should be fine – just check when you register what version the exam is for (it should be summer 15, in which case you are all set). Winter15 isn’t due out for a bit.

      • SUNITA SHRESTHA September 18, 2015 at 7:29 pm #

        Thanks John!

      • robingray62 December 6, 2015 at 7:58 pm #

        Hi John,
        I take my Admin 201 test Dec 21st and it’s for the Winter 16 release, I noticed the Winter 16 release notes are over 400 pages. What do you recommend I use to supplement along with your site to study for the test? Thanks in advance for you recommendation.

  136. September 15, 2015 at 8:12 pm #

    Thks for the info John

  137. September 15, 2015 at 1:59 pm #

    Hi John, I have registered with COD and have paid the support fee,being in Canada and the currency rate now and with bank fee added etc goes up almost 30%, Is their any way I can get discount coupon for Admin 201 exam fee,I would like to book a date. So I can plan my studies towards the date. Any advice will be helpful.Thanks

    • JohnCoppedge September 15, 2015 at 2:36 pm #

      CoD is not affiliated with Salesforce and therefore cannot discount the exam – good luck!

  138. Jennifer Harrell September 11, 2015 at 3:00 am #

    Thank you, john, for creating and running this site. The material is robust and the practice exam is the best. I took other practice exams (even paid for ones) that had incorrect answers and weren’t as helpful. I passed my exam today. Thank you!

  139. Edith Butler September 10, 2015 at 6:49 pm #

    This guide helped me prepare for my certification exam. Passed the exam on 8/24 !!! Thank you.

  140. haroldkerr September 10, 2015 at 12:35 am #

    Is there a way to track what modules I’ve done? If not, can you provide a link where I can get the entire expanded table of contents so I can copy it and paste it into Excel so I can create my own tracking sheet.

    • JohnCoppedge September 10, 2015 at 1:42 am #

      Definitely something I’ve considered adding but no way to do it today unfortunately

  141. lloydyip September 4, 2015 at 10:55 pm #

    Hey John. Loving this resource. I’m a recent grad who has no salesforce experience. I currently don’t have a job right now and my mentors have suggested I take this certification exam as it will open a lot of doors for me. A few questions for you is, how feasible is it for me to pass this exam without having the aid of a study group (since I have no one who is also taking the exam with me) or without having any Salesforce experience?

    My second question is, if I can afford 20 hours a week to do this, how many weeks will it take before I’m ready for the exam? I want to sign up for an exam now because the deadline will motivate me, but I have no idea what a realistic deadline is supposed to look like. Thanks!

  142. September 4, 2015 at 12:09 am #

    Amazing Guide! Passed my Admin Certification Today!

  143. Ezekiel Apte September 3, 2015 at 1:58 am #

    Hey John,
    I passed my Salesforce Certification exam yesterday. A big thank you and a virtual hug to you for your website & support. Having scoured the Wed I found this to be a single central comprehensive source for (SU15). Having a 2-yr background in Dynamics CRM I thought: “how hard can this be”. After seeing the breadth of Salesforce – I went “Yikes”. I passed your practice test but failed some other online tests so postponed my certification exam by a month. It helped me to rest fully a day before the exam, taking the exam at an onsite proctored location and categorizing my answers for review during the exam as was suggested in the “Getting Starting with your Certified Administrator Credential” workshop/video.

    • JohnCoppedge September 3, 2015 at 1:36 pm #

      That’s awesome, congrats Ezekiel. I’ll have to take a look at some of the other exams out there – was my practice exam a good representation of the real deal, or comparatively too easy?

      • Ezekiel Apte September 10, 2015 at 12:44 pm #

        Your practice exam was a good representation in terms of difficulty level. However, to my surprise, I found the “style” of the salesforce exam was different, in that it had fewer scenario based questions and proportionally more direct feature based questions.

  144. Nina Krauwangmon September 2, 2015 at 4:18 am #

    Hi John,

    I just wanted to send you a quick update and let you know that I also just passed the Certified Administrator exam (SU15). Your website has been a great resource in helping me prepare for the exam. Thank you so much! Of course, there are no tricks or shortcuts and you really need to know what you’re doing and practice a lot. I have been an Admin for almost two years now and feel like I really needed the time and experience to understand how Salesforce works and what makes it tick. Thanks again for putting this page together for the Admin community. You rock! Any plans to roll out a study guide for the Advanced Certified Admin exam?

    • JohnCoppedge September 2, 2015 at 12:24 pm #

      Thanks Nina, and congrats! No plans at this time, but maybe some point in the distance future…

  145. August 31, 2015 at 1:20 pm #

    I am unable to reset my password. It says reset instructions are sent to your email but I haven’t received any email.

  146. August 28, 2015 at 3:08 am #

    Hi John,

    Its with great pleasure that i am writing this to apprecaite the effort that you have put in to conosolidate information in this guide . I cleared my exam just a few days ago and referring to the content updated in your site was indeed resourceful.

    thanks & regards,

  147. Gabriel Ikuomola August 27, 2015 at 6:47 pm #

    Hello John,
    Do we have a link for to study for Summer15 updates exam on CoD ? I understand the summer 15 is for Service and Chatter. Do I just study the content on the study guide on the right. Are the contents for service and chatter updated and include Summer15?

  148. sachin.qatester August 27, 2015 at 6:01 pm #


    I have few questions. First of all site looks great and informative. In this site after I pay, I will get guide to help me understand and learn about Admin certification. Apart from that, do you happen to have any material on your website that will help me to understand and practise salesforce developer concent?


  149. piyushsharma09 August 25, 2015 at 11:24 pm #

    Hey John…I failed today…

  150. DeepthiDaita August 24, 2015 at 7:42 pm #

    Hi John

    I have just signed up for Certified Administration guide based on great review i see, very much looking forward to going through in detail. Thanks for putting everything together.

    Before i shoot, I had a quick question related to the version of what is available to me here on CoD to prepare for ADM201 in comparison to the latest release from Salesforce. I have booked my exam to make sure the version i will be learning is no different to what i will be giving my test on.

    Please can you confirm.


    • JohnCoppedge August 25, 2015 at 2:13 pm #

      The material has been updated to the Summer 15 release- given that Winter 15 is not out yet, if you take your exam in the near future you are very likely to be on the same version (it will tell you when you register). I always recommend reading/reviewing the last few releases before the exam for awareness as well. Good luck!

      • DeepthiDaita August 25, 2015 at 2:42 pm #

        Thanks John!

      • DeepthiDaita August 26, 2015 at 12:08 am #

        John, sorry just another quick question

        Does this mean the guidance here is going to be updated soon with new “Lightening” being released by Salesforce?

        Or that the Certification (which I have booked 3 days back) is going to vary depending on what the version is currently?

        Thanks again!

  151. jessefoster August 17, 2015 at 6:09 pm #

    Do you provide a discount to non-profits?

  152. sheiscindy August 14, 2015 at 6:07 pm #

    Thank you for your wonderful website. The format is well-put together, the content is exceptional; I have not found any other resource as comprehensive and as useful as your Study Guide. Went into the exam with confidence and passed on the first try. I am now certified! Thank you!

  153. nishsfdc2015 August 10, 2015 at 6:04 pm #


    I cleared my ADM 201 today and thanks a lot to you and your website which helped me a lot. Nice material and mock questions.

    Keep it up.


  154. johnnychuk August 4, 2015 at 5:04 pm #

    Hey, John. Great site so far. I’m studying for the ADM 201.

    I have one of those “it’d be great if you….” requests, lol.

    It’d be great if there was some way you could build into the site a way for us to indicate that we’ve actually completed and reviewed a particular area or item on your site, ideally by checkbox or some other way. Hopefully it wouldn’t be done by the placement of cookies, as I’m on multiple machines/devices throughout the day. I’m not sure your current site architecture supports this, but I thought I’d pass along my idea. I just want to keep myself on the straight and narrow path!

  155. Gloria Dunkley August 1, 2015 at 11:18 pm #

    Hello 🙂
    Do you have a study guide for the Dev401 sales force exam

  156. asadshaikh July 31, 2015 at 3:39 pm #

    Is there Report and Dashboard section included in this guide?

  157. Dan S July 25, 2015 at 8:30 pm #

    AVOID THIS. Don’t waste your money. The study guide is a decent overview of Salesforce but does not have the level of specificity needed to get anywhere near passing the test. Try the free samples then take online quizzes (not just the one here) and see if you learned any of the answers from this study guide. Chances are you won’t.

    • JohnCoppedge July 27, 2015 at 1:48 pm #

      Hi Dan,

      This site offers a study guide for Salesforce certification; it is not marketed nor advertised as a full training curriculum (I understand the admin training course on its own does not provide enough depth for certification either). It is designed to provide a framework for you to explore Salesforce and offer challenges and questions to get you thinking about things in the context of a certification exam. Practice questions can be used to gauge your preparedness for certification, they are not an effective learning tool. Did you pass the questions in each section on this site on first attempt? If not, then you probably didn’t spend enough time with the materials and in the application (which would also explain the results on other practice test).

      I have gotten feedback from hundreds of users that have gotten successfully certified using CoD as part of their preparation methodology, while feedback like yours has been close to zero. Additionally, much of the content on this site can be accessed as part of a free trial. You always have the option of trying the content out first. Good luck with your certification, and all the best!



  158. Shriya July 22, 2015 at 9:44 am #

    Hi Mukesh

    I followed Certified on demand.

    Kind regards

  159. mukesh.gupta July 22, 2015 at 7:28 am #

    Hi Shriya,

    Thank’s for reply

    This would be very helpful to me.

    Can you please suggest Admin 201 material for exam ?

    Many Thank’s

  160. Shriya July 22, 2015 at 7:14 am #

    Please can anyone suggest good resources for Advance Admin.

    Thank you.

    Kind regards

  161. Shriya July 22, 2015 at 7:13 am #

    Hi Mukesh

    There were lots of questions from Security, Record Type, couple of questions on Analytics, Content, Knowlede and Chatter.

    I would suggest understand and study Sucurity very well.

    I hope my answer is helpful.
    Good luck.


  162. Shriya July 21, 2015 at 6:06 pm #

    Hi John

    I passed my salesforce administrator exam today.

    Thank you very much for all the well structured knowledge base. It really helped me.

    Thank you again.

    Kindest regards

    • mukesh.gupta July 22, 2015 at 5:25 am #

      Hi Shriya,


      Which type of pattern in exam that you face currently,

      I am also preparing same as you, could you please share some thought regarding exam, that would be very helpful to me.

      Waiting for positive response!

      Many Thank’s

    • JohnCoppedge July 23, 2015 at 3:05 am #

      That’s awesome, congrats Shriya!

  163. mukesh.gupta July 15, 2015 at 6:08 am #

    Hi John,

    I am waiting for your reply.

    Please suggest.

    Many Thank’s

  164. mukesh.gupta July 13, 2015 at 11:24 am #

    Hi John,

    If i use payment mode on this site, then is this provide me to other salesforce certification exam material in future?


    • JohnCoppedge July 15, 2015 at 6:52 pm #

      The fee provide access to the entire study guide, and will include future updates to that guide.

  165. mukesh.gupta July 13, 2015 at 11:16 am #

    Hi All,

    Is this site exam material is sufficient for Admin exam 201?

    Please suggest!

    Many Thank’s

  166. rsantos July 9, 2015 at 2:28 am #

    Hi, I did the test today and passed the exam. I used all the quiz and the certification exam, but what helped me was how to choose the best answer based on the question. There were questions which seemed to have more than one option to choose from, but the secret is to check all the points in question and which is applied to meet the need.

    Thanks for the help, but need to have the option of other tests such as Sales Cloud and Service Cloud.

  167. July 2, 2015 at 8:58 pm #

    Hi, I am planning for ADmin certification, and was wondering if the material is uptodate considering the fact that I am planing to take the test some time in october/Nov time frame?

  168. Nitesh1983 June 26, 2015 at 12:17 pm #

    Hi John,
    I am planning to register for certification for Adm 201 , currently i am not in salesforce , as i am total new newbie to this product , and have no exposure to salesforce and no prior experience in field of CRM & Sales,as my total exp in field of supply chain , consulting in manufacturing.
    But currently working as a procurement manger and have no exposure to salesforce ,even though i have not seen a single screen yet for salesforce
    Below are the Question to you john :-
    1) Will this course material and videos will help to clear ADM 201 Exam , as per new releases what sales force is planning in future ?
    2) Is Classroom training required from certified salesforce training institute as i am not having exposure to salesforce , after that this will video will help me ?
    3) How to plan for study for ADM201 Based on your videos and notes …If classroom training is not required

    Awaiting for your”s valuable feedback and suggestions !


    • JohnCoppedge July 2, 2015 at 9:35 pm #

      I would suggest reading the getting started and faq.

      1 material is currently updated to winter 15 – you will need to review a few updates to SFDC.
      2 classroom will help but is not required.
      3 start working through the materials 🙂



  169. Sophie Ritzman June 24, 2015 at 6:41 pm #


    I just wanted to say an immense “Thank You” for your this incredible resource you are kind enough to share. Your explanations, examples, questions, advice and practice tests are spot on and were just what I needed. I took both the Adm 201 and Dev 401 today and passed both and of the 6 of so places I used to help me prepare, yours is one of those at the top.


    • JohnCoppedge July 2, 2015 at 10:04 pm #

      Awesome really appreciate the feedback thanks Sophie, and congrats on he double cert!

  170. June 24, 2015 at 4:24 pm #

    Since I passed the exam a week or so ago; my phone has been ringing with people interested in hiring me. The money they are talking about is very nice. You should be very proud to have such a positive an impact on peoples lives. You are making the world a better place.

    Thanks so very much.

    • JohnCoppedge July 2, 2015 at 10:07 pm #

      That is such awesome feedback I had a similar experience years ago and certification really helped transform my career as well. That’s a good part of why I started this site and I so excited to hear about these results. Congrats!

  171. itellez June 16, 2015 at 3:28 am #


    I passed Admin 201 today! This study guide was instrumental. I will definitely be recommending it to others 🙂 Now on to 301 and 401

  172. Sanjana Bhatt June 15, 2015 at 3:25 pm #

    Hi John,

    I passed my 201 few weeks ago. Thanks to your wonderful guide !! I am taking 401 in 10 days and I am hoping some of the sections in this guide are going to
    prepare me. Any thoughts ?

    • JohnCoppedge June 16, 2015 at 1:05 pm #

      This guide is designed to help prep for 201 but many of the concepts will carry over. It will definitely help, but you will need to do some additional work on the topics not covered.

  173. leishrene June 5, 2015 at 6:09 pm #

    Hi John,

    I just wanted to thank you for such a comprehensive site. I purchased the COD admin training package about a month ago and have been using it faithfully ever since. I’m pleased to say that this morning, I took the admin exam and PASSED!!! YAY! Don’t think I could have done it without your site. Thank you, Thank you! Now on to the Developer certification!

  174. Nithya Gopinath June 5, 2015 at 1:58 am #

    Hi John,

    I see SP15 as the currently available exam for ADM201. Is it ok to take this SP15 exam or wait until Summer 15 exam? Pls advise.

    • JohnCoppedge June 11, 2015 at 12:24 am #

      This guide was last updated for Winter 15 – make sure to review the release notes for the versions since then (spring 15, and summer 15 if you take the summer 15 version of the exam).

  175. walvendia June 4, 2015 at 7:16 pm #


    Just wanted to say thanks for this guide as it was THE resource that helped me pass my ADM 201 exam this morning. ( After my colleague had also utilized this site to pass his exam last week, I felt confident taking my exam this morning. I will suggest to anyone who wants to get certified I would absolutely highly recommend this site. Thanks again!


    • walvendia June 4, 2015 at 8:48 pm #

      John – on to the Sales Cloud and Service Cloud certs for me. Any recommendations for passing those certs – similar to using your site 🙂 ?

      • JohnCoppedge June 11, 2015 at 12:26 am #

        I don’t know of any unfortunately – I am planning to start a section for other exam resources as I find them (but there don’t seem to be a lot of them out there past admin/dev)

    • JohnCoppedge June 11, 2015 at 12:18 am #

      Hey Walter,

      That’s awesome- congrats! Appreciate your support, glad the site helped! And dig the verification.



  176. smacdonald May 31, 2015 at 10:48 pm #

    Hi John,
    I wanted to thank you for such a fabulous and resourceful site. I just sat and passed the 201 exam first time and I absolutely credit this site. You helped sift through the mountains of information out there and kept me on the right track. Thank you and keep up the great work!

  177. Paul Watson May 31, 2015 at 6:37 pm #

    Hi John,
    Just a quick message to say thank you for your very helpful site, I had no experience at all of Salesforce and passed the exam a couple of days ago on the second attempt, so can now perhaps look for a job to get some hands on experience. I would say to anyone starting out to follow your site and also have a good read of the course outline on the Salesforce website so you know where to concentrate your efforts. Thanks again Paul

  178. Nithya Gopinath May 28, 2015 at 2:57 pm #

    Hai john,

    your site is VERY clear and easy to understand the concepts.Thanks alot.I just planning to do Admin 201 certification next month. My doubt is : In multiple choice question.DO they give option to choose answer ex: select 2 answer . pls give some advice ..

    • JohnCoppedge May 29, 2015 at 10:23 pm #

      Yes, I do believe that it will state how many answers you should select

      • Rena Bennett-Dellwo May 29, 2015 at 10:39 pm #

        And, it won’t let you continue if you haven’t selected the right number of answers. I tried to select the 2 answers I knew were right and come back later to review the question again and select the 3rd answer, but it told me I needed to select 3 before continuing.
        Good luck, Nithya!

      • Nithya Gopinath May 30, 2015 at 10:06 am #

        Thanks John..

  179. lfaust May 27, 2015 at 3:55 pm #

    🙂 Passed my test today! Your site was a great resource.


  180. momo24 May 26, 2015 at 1:19 am #


    Is this guide suitable for someone completely new to but wants to get certified.



    • JohnCoppedge May 26, 2015 at 2:01 am #

      Yes, use other tools if you can as well (premier training, classroom training, etc)

  181. Abid Pathan May 22, 2015 at 3:56 am #

    Hi John

    I logged in…I’m going thorough the study guide..Its very good..

    What my question is – I see only only 4 question in the quiz…that 4 questions available even from free subscribers also..

    I heard after subscribing..we will be getting more questions for practice…is this true?

    • JohnCoppedge May 31, 2015 at 6:07 pm #

      You would not be able to access certain portions of the site if not logged in. Most sections have a few questions, and then there is a quiz at the end with several more.

  182. Abid Pathan May 21, 2015 at 5:06 pm #

    Hi Jon

    I logged with my login credentials..I see same study guide which is available for free…

    After paying the fees..I should be able to see more questions right in the quiz? I dont see that..Please help me..

    I’m going to write th ADM 201 day after tomorrow.

  183. Rena Bennett-Dellwo May 21, 2015 at 3:13 pm #

    I mistakenly unsubscribed from the notification service (the bouncing mouse pointer – argh!). How do I resubscribe?

  184. Noura Mourtada May 21, 2015 at 12:39 pm #

    Hello John ,

    I just passed my Admin 201 exam today!!
    Thank you so much the guides where very well organized and helped me a lot in my study ,
    I would recommend adding more questions though it’s different when you know the information in a certain context and when it come in a short question .
    Generally the Exam question where a bit confusing you feel the you know the answer but you never sure LooL , Anyway thanks and hope you do for the rest of the certifications as well.

  185. Abid Pathan May 21, 2015 at 3:58 am #

    I paid 40$ where do I see the material which released after paying the amount

  186. shoelessj May 20, 2015 at 10:29 pm #

    John, Big “Thank You” for this resource. Just passed my Admin exam using this guide, trailhead, and a dev org. Well worth the cost. Keep up the good work!!

  187. Kayla Brown May 20, 2015 at 1:49 am #

    Thanks for this awesome resource John!! I am studying for the Beginner Admin course. Can this resource be used to study for any other SFDC certification? Sorry is this was already asked.

    • JohnCoppedge May 20, 2015 at 3:13 pm #

      Hey Kayla- this guide will help you prep for other exams, but it will only cover all of the material for the admin exam.

  188. Gabriel Ikuomola May 18, 2015 at 8:39 pm #

    hello John,
    I am planning for my exam and need to know the relevance of winter or summer 15. I was on webassessor and while I was going to book the exam, I could only see retake options. Was I in the right place? Any help will do as I look to Friday for my exam. please help


    • JohnCoppedge May 19, 2015 at 3:50 pm #

      I don’t have an update date set yet, although I am planning on completing it shortly after Summer 15 is release. If you read the release notes thoroughly and review Spring and Summer 15 release training you should be in good shape for the exam.

  189. Mar Kuh May 13, 2015 at 2:04 pm #

    Just a quick thanks to COD and John for this wonderful site – I recently took and passed my ADM 201 and this site was one of my primary study / reference areas. Now all I have to do is a) put that certification to use, and b) find a similar site that can help with the DEV 401 exam!

  190. Melissa Barber May 8, 2015 at 2:15 pm #

    Just passed my exam on the first try thanks in large part to this exceptionally well organized and information-packed site! Thank you, John, for putting this together and maintaining it so diligently. I highly recommend for folks studying for ADM 201, as well as anyone just wanting to learn about the many features of Salesforce.

  191. Idris Michla May 8, 2015 at 9:56 am #

    Hi John.

    I passed my ADM 201 a few days ago and would like to say your website was a big part of the reason I passed. A couple of suggestions I’d like to make however, such as maybe making the 30 question mock exam a little harder and maybe include more questions with 2 or even 3 answers as I noticed many multiple select answer questions on the exam. I particularly liked the “key facts” columns for each section which gave a good brief overview but the main thing I liked was the format of the guide and how it enables people to work through each section in an efficient manner. Anyone wishing to take the exam, purchasing this guide is the first thing you should do!! Great job John!

    • JohnCoppedge May 9, 2015 at 5:25 pm #

      Hi Idris,

      Congrats and thanks for the feedback! Extending the exam is probably at the top of my list.

  192. Yeshiwork Mohammed May 7, 2015 at 9:34 pm #

    Hi John,
    I have been working on salesforce for more than a year now. I work as assistant admin. I decided to get certified, I feel like I am ok performing my job but when I try to prepare fro exam I found out that there are so many little things I do not know. On search of training material , that is when I stumbeled on this site. I am almost done with the free session on this site but before I pay I would like to ask, if I take of a week off from my work to concentrate and prepare for certification Admin 201 using your site , do you think I will get thru all the things in it be ready for exam ?
    Between work and kids family I barely have 60 minitues a day to study and my dream of getting certified getting extended.
    My manager promissed to get me training for ADM 201 probably cost >4000 , I just do not want any string attached.
    my other question is does the 4 – 5 day training sessions they provide thru salesforce university , does that really prepare me ?
    Thanks and any response from any one is appreciated. I feel like things are dragging for far too long

    • JohnCoppedge May 9, 2015 at 5:24 pm #

      The admin course from Salesforce on its own (from what I hear) is typically not enough to get certified. It is hard to say if one week will be enough – the instructor led course is one week and that I would argue is not. It really depends on your past experience and how quickly you learn. Good luck!

  193. Rena Bennett-Dellwo May 6, 2015 at 2:20 pm #

    I can’t promise my memories are right; it’s kind of a blur now. I’ll do my best, though. There was a question about something having to do with the process builder, but the answers didn’t look familiar with respect to what I remember reading about it; I haven’t used it yet – but I will now, that’s for sure! The answers seemed to be asking about how to apply it to an approval process but I didn’t get the connection at all. And it might not have been the process builder but another kind of process or builder thing. (I know, not a lot of help there :-). Sorry about that.) There were quite a few about validation rules, which I thought I understood (when/if they were applied or not), but I had to guess at many of those.
    I think the real issue is that the questions are very tricky. There’s one in particular I remember. How specific can I be up here? I don’t want to break any rules by providing too many details.
    One thing I know that helped me was being able to reflect on my personal experience with Salesforce and picture the database I’ve been customizing and working with for quite a few years. That’s not to say that someone without experience can’t pass the test, but it sure does help to have some real-life examples to go back to. I wrote quite a few notes that applied the question to our database.

  194. Rena Bennett-Dellwo May 5, 2015 at 6:54 pm #

    I just passed my test! Yay! Thanks, John, for everything you’ve done in this site and for the community at large. Your insights and guidelines, and of course the information you provided, proved to be invaluable. For those who haven’t taken the test, when John says that the questions can be tricky, believe him! When others (who pass or don’t pass) say that the test is hard, believe them. The questions can be vague and very misleading (at least I think they can be; tough to say for sure since I don’t know what I got wrong). I didn’t know the answers the first time through on at least half the questions, and then still had to guess at about half of the “I still don’t know what’s being asked about” questions on subsequent passes. I used 89 of my 90 minutes. Egads!

    • JohnCoppedge May 6, 2015 at 1:59 pm #

      Awesome congrats Rena and thanks for the feedback! Do any topics in particular stand out as ones that you weren’t confident on?

  195. Virender Goel May 5, 2015 at 5:11 pm #

    Hi John
    I am going for Dev 401 certification. Do you study material for that?

    • JohnCoppedge May 6, 2015 at 1:57 pm #

      Short answer is no, however, the admin guide will help significantly in prep for dev certification.

  196. Janaki Reddi May 5, 2015 at 1:23 pm #

    Hi John ,

    Your website is very useful . I love all the small scenarios which you have given after the sessions.

    Best site for a theoretical and practical approach study ..

    It would be helpful if you can give a scenario to build up full app, Just like the Recruitment App or Ware House App.

    Do you have any similar site for Dev also .

    Thank You

  197. Rena Bennett-Dellwo May 3, 2015 at 2:01 pm #

    Would there be a way for you to indicate in the practice exam results the category to which a question applies? That is, “this question is reflected in the score “Fields and Objects”, which I’m associating with “Standard and Custom Objects” in the Study Guide objectives list. Although I can see how I’ve done in each category and it’s frequently apparent to which category a question applies, it’s not always obvious.

    • JohnCoppedge May 4, 2015 at 4:19 pm #

      Not easily unfortunately – you’d have to track your score back to the individual questions.

  198. Amy Worrall-Thompson April 27, 2015 at 12:01 pm #

    Hi John, just wanted to thank you for this site!
    I passed my 201 exam on Friday and it really helped having all the resources in one place organised so well. One thing I would say though is that the questions on the actual exam were very detailed, so my advice to anyone about to sit the exam would be to look at EVERYTHING! Don’t skip the ‘could’ sections because some of the questions really came out of left-field and I got thrown by how many were on very individual facts about certain features. Overall though I don’t think I would’ve passed without your site, so thank you.

    • JohnCoppedge April 28, 2015 at 2:46 pm #

      Hi Amy,

      My understanding was that the exam was much more situation-oriented rather than being able to reiterate facts – has that changed? Do you recall any particular subjects that were more important than others? Thanks for the feedback and congrats!


      • Amy Worrall-Thompson May 12, 2015 at 2:26 pm #

        Hi John,

        Some of the questions were situation based, but a lot were very much “what does this do?”, or “which features are found here?”, the answer options to which were more specific than I was expecting. I had quite a number of questions on reports and dashboards, what seemed like more than a couple on Chatter and I think a few on record types…. It’s difficult to say on most of them because you could easily categorise most of the questions as ‘various’, ie security/org setup or sales cloud/reports & dashboards as they often reference more than one feature per question.

        I completely agree with the comments from Rena below – a lot of the questions were fairly vague and it was really hard to work out what you’re being asked. And a lot of the answer options, particularly when you’re asked to select more than one, are very very similar. If you could make your test questions a bit trickier it would prepare people a bit more I think.


  199. Tim Weeks April 21, 2015 at 5:12 pm #

    John, a final shout-out to what an amazing resource you have developed. I took my ADM201 exam this morning and passed!

  200. Jessica Thomas April 20, 2015 at 10:48 pm #

    Good Morning,
    I am hoping you can tell me approx. how many hours are required to get through all the content on this site?
    Many Thanks,

  201. Traci Whetzel April 20, 2015 at 7:47 pm #

    John –

    This website was a tremendous help! Thank you so much, I passed this morning. I have been using SFDC for many years and have implemented the solution for various customers. However, it was hard to FOCUS on studying when I knew a lot of the material already. Your site helped a great deal in that area. Question for you – do you have any sites, study materials that you can recommend for the Sales Cloud Consultant Certification. Also, could you compare the difficulty to that of the admin?

  202. Samantha Archer April 17, 2015 at 11:46 am #


    Is there a problem with the login?

  203. Gene Zellar April 16, 2015 at 6:09 pm #

    Hey John, I have the free version but where do I go to get the Full version, I can afford it now. Please advise

  204. Martin Burman April 14, 2015 at 9:10 pm #

    Passed first time! Excellent guide many thanks for putting the time in to complete it. Now just need an advanced admin guide…

  205. Odelya Bouganim April 12, 2015 at 12:55 pm #

    Just wanted to say a few good words :

    Besides the fact I passed the ADM 201 test on the first attempt and I mainly based my studies on this guide
    I want to say that I also use it as a great reference when I am trying to do something on my org .
    Will you publish another course soon for the Sales cloud consultant test ? I will be the first to purchase even for more 🙂 !

    Thanks !!

  206. hendro budi April 11, 2015 at 3:47 am #

    Hi john, tq for great website, this study guide is powerfull and simple. I passed for my exam yesterday. Great tq john.

    Cheers 🙂

  207. Rena Bennett-Dellwo April 10, 2015 at 12:18 pm #

    Thanks, John!

  208. Anup Sarkar April 8, 2015 at 7:52 am #

    Hi John,
    Just wondering when the update for spring’15 will be available. I am planning to appear for the exam in next 2 weeks.


  209. mahalakshmi martin April 6, 2015 at 7:34 pm #

    Hi John,
    I passed my Admin 201 exam last week. Thank you for all the info provided in this site .

  210. Manisha Tyagi April 4, 2015 at 4:55 pm #

    Hey John,

    I just passed my ADM 201 on my first attempt and wanted to thank you for the awesome, comprehensive and up-to-date resource you have created. Saved me from getting lost in the all the weeds of information out there, if you know what I mean! 🙂

    Thanks for all the hard work – one of the best $40 purchases I made!


    • JohnCoppedge April 4, 2015 at 5:29 pm #

      Excellent, glad to hear it Manisha. Congrats!

    • Gabriel Ikuomola April 9, 2015 at 3:01 pm #

      Hello Manisha,
      I am planning to seat for the Adm 201 exam, could you tell what is the time frame to study and take the exam. for example 3-6months?

      • JohnCoppedge April 10, 2015 at 4:05 am #

        Depends on a lot of variables… estimate: best case 2-3 weeks, worst case 3-6 months.

  211. Claudia Luber April 2, 2015 at 12:45 pm #

    Hi John,
    I passed the exam this week (first time I took it). Thank you very much for this site. I would have failed without it. It was worth the 40$ !

    Best regards,


  212. Anis Shaikh March 31, 2015 at 4:23 pm #

    Hi John,

    I passed the ADM 201 yesterday on my first attempt. Your website was very helpful for my preparation. This is the best resource for Admin certification I have found on the internet. Sample questions at the end of each section as well as the overall 30 question test is quite beneficial (I got 26 out of 30 questions correct on the test after I completed my preparation). This website helps in understanding the platform in detail which is necessary, since the exam is full of scenario based questions.

    I would recommend this site to anyone looking to get themselves ADM 201 certified.

    Keep up the good work!


    • JohnCoppedge March 31, 2015 at 4:35 pm #

      Congrats Anis! And thanks for the feedback – definitely helps keep this site alive and thriving!

  213. Syed Khadri March 29, 2015 at 5:36 am #

    Dear John.
    I am currently working on Kerridge Systems Autoline CRM and have no knowledge of Salesforce. Basically have never taken any classes or training course to understand it. I have worked on SAP SD though long time back(Admin). I just want to know, is it sufficient for me to learn from your guide or should i take classes and then come back to your guide after i practice the basics?

    • JohnCoppedge March 30, 2015 at 1:22 pm #

      Hi Syed,

      You can learn and pass the admin exam with nothing more than Salesforce documentation. I did in 2008 (although admittedly it was less complex back then). Ultimately CoD will help dramatically speed up this process. If you have access ($) to in person training or premier training (also through Salesforce), I highly recommend using them. If you can get on the job experience, even better. I would use CoD in conjunction with any/all other resources you have available – this will help you learn the fastest. To answer your question though, yes, CoD alone will present all of the information that you need to pass the exam – it is simply up to you absorb it all.



  214. Synthia Beauvais March 27, 2015 at 6:47 pm #

    Today I passed the ADM 201 Exam. Thank you so very much for creating this site. It was a HUGE help. Now on to the DEV 401 🙂

  215. Megha Sapra March 27, 2015 at 3:56 am #

    I passed my admin certification exam on the first try..thank you John for this great material and support.
    Now my next target is Dev- 401 and Adm-211. Are you planning to come up with these certification material also?

  216. Dana Wellhausen March 20, 2015 at 9:08 pm #

    Just passed my admin certification exam this morning on the first try and I know that this site was a huge part of that success. Big thanks to John for putting all these materials together in one place. Without this site I never could have it done. This info was way more in-depth in than my Admin-201 class. Thanks!

  217. Karthik Srinivasan March 20, 2015 at 8:16 pm #


    I found the 30 Q exam at the end of the study trail on this site more worthwhile than the actual exam, once again great job putting those good questions together.

    thanks once again.

  218. Karthik Srinivasan March 20, 2015 at 8:13 pm #

    From the bottom of my heart i want to thank John for the great work you have done on this site that has helped me clear the salesforce admin exam on my first attempt.

    This is THE source for admin exam prep period. For all practical reasons, one can treat this as the official study guide for the ADM 201 exam.

    If you want to do the certification the right way ( i.e. learn and understand the platform in detail), this is the one stop shop. It is worth way more than the paltry fee John charges.

    The biggest challenge to prep for this exam is the fact that the study material is scattered all over the place(internet) and the data is not up-to-date. Given this, what John has done here is no less than a commendable social service initiative for people trying to get certified 🙂

    When i look back at this site, i realize that putting together something like this and maintaining it requires hard work, dedication, persistence, continued enthusiasm . What a great job John has done here!!

    The content created by John is amazing and also the collection of suggested links, videos is apt. On top of that i would recommend the folks to go through comments section on each topic page. Some great discussions and insights from the user community.

    Thanks a ton John and all the users who posted comments on this site. I loved the preparation experience.

    In the end, I was prepared well enough and the actual exam was a breeze and turned out to be a bit of a damp squib for me( i was expecting a tougher test) !! 🙂

    Thanks once again John, keep up the great work.

  219. Garima Achieve March 15, 2015 at 7:10 pm #

    Thank You John

  220. Garima Achieve March 15, 2015 at 6:36 pm #

    Hey.. I have to take the exam within this Month.
    Do I need to go through Spring’15 too separately apart from this site?
    And Is there any chance that you would update the Spring’15 on the site too?

  221. Megha Sapra March 14, 2015 at 6:19 pm #

    I am having exam this Wednesday (March 18th), is this site updated to include Winter 2015 and Spring 2015 updates?

    • JohnCoppedge March 15, 2015 at 5:09 pm #

      It is updated for Winter 15 but not Spring 15 – I would read through the release notes. Good luck!

  222. Lisa Kessler March 12, 2015 at 10:23 pm #

    I passed my exam today on the first try. This site was a huge help. I took your 30 question practice exam today before ADM201 and scored 77% so I felt confident going into the testing center. I found that your organization and presentation of the information complemented that provided by SF, and in some cases was actually superior to it. Good job and thanks!

  223. aey thomas March 11, 2015 at 6:05 pm #

    I just pass my exam. Your site help me a lot to focus on what to study. Thank you

  224. James MacRae March 11, 2015 at 4:54 pm #

    Passed my ADM201 last week. An excellent resource, well structured, good content and the practice exam is brilliant. My advice would be definitely dont do the practice exam until youve covered all the sections on the site. There arent many other good examples of practice exams like the one on this site.

    • JohnCoppedge March 12, 2015 at 8:00 pm #

      Thanks James appreciate the positive feedback. And congrats on passing! And yes- I definitely advocate the same, don’t take the practice test until you are ready to see if you are ready for the real exam.

  225. Ron B March 10, 2015 at 11:51 pm #

    Hi John,

    Great resource. Planing to seat for exam with in 2 weeks. One quick question. Is this updated materiel which will cover Spring 15? Thanks in advance.


  226. moshtagh Foroohar Pak March 9, 2015 at 5:51 pm #

    Hello John.
    I passed Certified Administrator exam today. Thank you for your website. It helped me a lot.

  227. Odelya Bouganim March 7, 2015 at 1:49 pm #

    fro tips You can email me at :

  228. Odelya Bouganim March 5, 2015 at 8:39 pm #

    Hi !!
    Just passed today the SP15 certification 🙂
    I registered only 3 days ago and decided to give it a chance and I made
    it ,also thanks to this great website !
    If you have questions regarding the exam, I will be happy to help .

  229. moshtagh Foroohar Pak March 4, 2015 at 9:59 pm #

    Thanks John.
    I passed SalesForce Certified Developer exam on August 23, 2014. When is the First and when is the last chance to take the exam which is called”Maintaining a Credential”?

  230. moshtagh Foroohar Pak March 4, 2015 at 6:01 pm #

    Hi John,
    Do you know how many time we can register for a test? Is there any limitation?

  231. Dave Holford March 4, 2015 at 12:04 pm #

    Hey John,

    Just wanted to let you know I passed my ADM-201 and in all honesty it was hard, but not as difficult as I expected. That I attribute primarily to the thoroughness of the content on this site.

    If there was one key point I learnt whilst working my way through the content on this site, it was THOROUGHLY read and UNDERSTAND the question being asked. The questions in the exams are worded very cleverly and a single word in a paragraph may either be a clue or it may be a ruse to throw you (can cite a pearler I got today that I can pass on to add in the quizzes or practice exam). Once you ‘get’ the way they structure their questions and answers, it is actually pretty easy.

    BTW, I’ve already recommended this site on to 2 colleagues that already have 401 and 501 but are too scared to do 201. 🙂

    If there was one recommendation I could make to really improve the site, it would be more scenarios and loads more questions based on the scenarios….otherwise, it’s the best ADM-201 resource out there.

    Looking forward to seeing the 501 and 301 sites soon. 😉

    • JohnCoppedge March 4, 2015 at 8:23 pm #

      Hey Dave and congrats! I definitely have a number of improvements I would like to make, thanks for the feedback!

  232. Raj Elati March 3, 2015 at 6:28 am #

    Hi John,
    I am new to SFDC and am interested in its Administration. Is it ok to start off with preparing for the Admin certification OR do I need to take a different approach ? Appreciate your input.
    — Raj

  233. Rebbeca Beers February 25, 2015 at 9:55 pm #

    I passed my exam today!!! Due in no small part to this study guide!
    Thank you for the wealth of information gathered into one convenient place.

  234. shraddha k February 23, 2015 at 11:06 am #

    Hi John,

    I had asked a question regarding Salesforce – study starting from where? As I am dynamics CRM consultant.

    I am not able to find that question and answer. How do I do that?

  235. Taylor Ochs February 16, 2015 at 2:18 pm #

    Hi John, I took the Admin Certification and passed with flying colors! Thank you for such a great study guide. I was wondering if you have any recommendations or other sites that support the other Certifications? I specifically want to get the Certified Sales Cloud Consultant or Advanced Admin, let me know if you have any suggestions – I appreciate it! Thanks!

    • JohnCoppedge February 17, 2015 at 2:17 pm #

      Congrats Taylor! I haven’t searched specifically in a while for those exams, so unfortunately I don’t have any specific advice. Good luck! Feel free to post back if you find some good resources, I’d be happy to set up a page to share the info.

  236. Rena Bennett-Dellwo February 12, 2015 at 7:03 pm #

    I thought I’d posted this, but it looks like I may not have. Just wondering what software you used to create your fantastic videos. Thanks!

  237. Alex Messinger February 12, 2015 at 5:19 pm #

    Sorry, meant to post the above in the workflows and approvals section

  238. Alex Messinger February 12, 2015 at 5:18 pm #

    The simple flow video says ‘this video does not exist’

  239. Erik Laramee February 8, 2015 at 7:55 pm #

    I passed my exam back in December. I failed it the first time but passed on the next round. This guide was definitely a big help. The weighting and topic focus were key factors. Actual exam questions were more nuanced but I’m not sure how that could be improved, they are mock exams after all. My suggestion for would-be exam takers would be to really pay attention to the reports and dashboards, go through and create several of them in your developer instance. I think that’s mostly what I tanked on my first try!

    Another thing – if you have time, write down the questions you feel you are completely guessing on (they give you paper and pencil). I may have gotten lucky but when I went back in for my second exam I swear I got several of the exact same questions from the first round that I was unsure on. In my case it obviously helped a great deal that I studied up on those.

    Any suggestions for Dev 401 study resources? Big thanks. $40 well spent!

    • Mark Davis February 9, 2015 at 7:16 pm #

      Interesting that you mention the importance of “Reports and Dashboards”. I wondered if this topic was necessary to know for the exam. Is there any guidance in the Study Guide Table of Contents around this topic?

    • JohnCoppedge February 9, 2015 at 7:47 pm #

      No suggestions off the top of my head for DEV – most of the topics are covered in the admin exam luckily though. Thanks for the feedback – that helps, and congrats on passing!

  240. Thomas Huff February 5, 2015 at 3:41 pm #

    Hey John:

    Just took and passed the exam yesterday.

    A very great deal of that success is due to this site.

    Best part of COD is you weighted the study material here very closely to the amount of questions for each topic on the test- that is to say, the more study material here, the more questions regarding that topic on the exam.

    Well done, and thanks!

  241. A.D. Mudaliar February 3, 2015 at 4:12 pm #

    Thank you, John.
    Great Help! I passed my certification last week. I agree this is a excellent study guide.

  242. Mirjam Martin February 3, 2015 at 9:34 am #

    All I can say, £26 well spend. Pass my exam yesterday. Could I have done this without this website? Perhaps, but certainly it would have taken me longer and the prep would have been less complete. My only wish would be more mock exams. Either way, thanks.

    • JohnCoppedge February 3, 2015 at 4:44 pm #

      Thanks Mirjam – appreciate the feedback. Adding questions is top on my list. Congrats on the pass!

  243. Ashley Bell January 30, 2015 at 8:40 pm #

    Hi John,
    Is there a printable version of the study guide?

    • JohnCoppedge January 30, 2015 at 10:59 pm #

      Sorry, no – it is designed for online delivery so that it can be easily updated.

  244. Muhammad Yamin January 27, 2015 at 3:22 am #


  245. Muhammad Yamin January 25, 2015 at 8:41 pm #

    Hi John – I came across your site recently and it’s great. I’m going topic by topic here – just noticed that the topics on your site don’t directly correspond to the SFDC Study Guide topics… is that going to be a problem if I follow your site instead of the study guide? Thanks.

    • JohnCoppedge January 26, 2015 at 3:52 pm #

      No, that is intentional to some extent. I used the study guide as a starting, but there is some intentional divergence. Anything in the SFDC study guide should be covered on this site though.

  246. Dhirendra Basnyat January 24, 2015 at 12:50 pm #

    The web site is back not sure what happened, I have been trying to get in for a couple days.

  247. Ravikanth Jalagam January 23, 2015 at 12:52 am #


    Not able to access the site in the last couple of days as its keep throwing error 502. Could you please sort out this issue please

  248. mahalakshmi martin January 11, 2015 at 9:00 pm #

    I too have the same question as Leo , how exactly s the certification..simple or tricky/complex? how will be expected?how to tackle ?what’s the challenges/dry areas in the certification? any areas need to memorize ?
    Please advice

  249. Dhirendra Basnyat January 11, 2015 at 12:48 pm #

    John, was down yesterday some reason do you know why?

  250. Leo Rozario Aloysius January 11, 2015 at 7:49 am #

    First cheerful Congrats for the all guys who pass the certification.. i need to plan my time to appear for certification by Jan end..I would understand about , how exactly s the certification..simple or tricky/complex? how will be expected?how to tackle ?what’s the challenges/dry areas in the certification? any areas need to memorize ?

    Hope your inputs reg training can help me and others as well…
    Appreciate your help here..

  251. Vasu Sanghani January 8, 2015 at 1:22 am #

    Everyone. … I passed today! John, thanks for your site and the quick responses to any questions I had. Now I want to take the 401. Any suggestions ? Would recommend this site to anyone- exceptional!!!

  252. Sidaardh Raghupathy January 7, 2015 at 11:00 pm #

    Hi John ,
    I passed the ADM 201 exam on Jan3,2015. Your site is Awesome. You have succinctly explained all the required concepts. I am planning on taking the DEV exam as well. Please advice me on the additional topics that should be covered apart from the ones in your material for ADM 201.

    • JohnCoppedge January 13, 2015 at 12:37 am #

      I don’t have any specific advise for DEV401- I would compare the Salesforce study guide and see overlaps. There should be quite a bit that does.

  253. Amit Choulur January 7, 2015 at 10:54 pm #

    Hi John,

    I passed the Certified Salesforce Administrator exam today and wanted to thank you for putting this great site together for the ADM 201 certification. This site has helped me in preparing well for this exam. Very exhaustive and very helpful for taking the exam.

    Amit Choulur

  254. Synthia Beauvais January 7, 2015 at 2:17 am #


    Is the only difference in the new exam compared to the old exam Salesforce1 and SalesforceA from earlier Mobile/Lite setup? Or are there more changes ?


  255. Federico Carducci January 5, 2015 at 6:06 pm #

    I Passed!!!

    John, I have loved this resource. I had to cram my exam prep into 4 very rough days – little sleep, little food and perhaps a wheelbarrow full of tobacco (I wouldn’t recommend it). Nevertheless this site helped me get my head around salesforce and I am so happy I passed the exam. Now I can get back to my normal self 🙂

    Its a shame you don’t get to see your score afterwards though… :/ Cheers everyone.


  256. Federico Carducci January 5, 2015 at 6:06 pm #

    I Passed!!!

    John, I have loved this resource. I had to cram my exam prep into 4 very rough days – little sleep, little food and perhaps a wheelbarrow full of tobacco (I wouldn’t recommend it). Nevertheless this site helped me get my head around salesforce and I am so happy I passed the exam. Now I can get back to my normal self 🙂

    Its a shame you don’t get to see your score afterwards though… :/ Cheers everyone.


  257. Federico Carducci January 4, 2015 at 8:34 pm #

    Taking the exam in a few hours! Wish me luck

  258. Shannon Mastrangelo December 30, 2014 at 10:12 pm #

    This was the perfect resource!!! I attended training (over a year ago now) and this by far was more helpful in helping prepare for the exam. The way the content was laid out and the videos got right to the point of what is needed to pass the test. I have been working as an admin for a year now, but studying for the test can be slightly different then the practicle application in a well established SF org. For anyone looking to get certified this is the only resource I would recommend.

    Thank you again – I credit this site for the passing of my test today1!!

  259. Beatrice Ray December 26, 2014 at 8:43 pm #

    Passed my exam this morning and my only study material was your site. Thank you for putting this information together!

  260. Henry Ho December 23, 2014 at 3:46 pm #

    Hi John,

    I have been using/administrating with SugarCRM for several years, this includes design, setting up layouts and custom fields to customize to the business processes and develop SQL queries reports to run against SugarCRM database. Since Salesforce and SugarCRM shares many similarities, will the lessons you created be sufficient to passing the Salesforce admin certification exam? There are so many content to the web, too many books to fiddle around, our time is limited. I would love to get your insight.

    • JohnCoppedge December 23, 2014 at 5:05 pm #

      I haven’t used Sugar, so I can’t really comment unfortunately. Ultimately this site will provide you with the framework to understand what you need to learn – how long that process takes has a lot of variables. That said your prior experience should be a strong asset.

  261. Vasu Sanghani December 22, 2014 at 9:27 pm #

    Thanks John. I paid for it.

  262. Vasu Sanghani December 21, 2014 at 8:36 pm #

    why does it say, login, even when I am logged in? Do I need to do something different?

    • JohnCoppedge December 22, 2014 at 2:09 pm #

      If you are accessing a paid portion of the site and you have a free account, then it will ask you to login or redirect you to buy the guide

  263. Ryan MacDougall December 20, 2014 at 9:50 pm #


    I purchased your study guide via PayPal, and it has yet to allow me access to the “non-free” information. How long does it usually take to gain access?

    • JohnCoppedge December 20, 2014 at 10:47 pm #

      As soon as funds clear, access is granted. Got a notice from paypal that you paid through an echeck which can take 6-8 days to clear. If you would like access sooner, I would cancel the echeck and use a credit card which clears immediately.

      • Ryan MacDougall December 20, 2014 at 11:36 pm #

        Yes, if you could cancel the eCheck that would be great. I didn’t realize I didn’t have my CC attached to my PayPal.

        • JohnCoppedge December 22, 2014 at 2:15 pm #

          It doesn’t look I like I can cancel it until the payment is complete – I would try to cancel from your end and sign up again. If it ends up going through twice just let me know and I will refund one.

  264. Synthia Beauvais December 19, 2014 at 10:55 pm #


    Is there any indication or label advising what materials are new? I began my studies but I am not sure what materials are new or not. Thank you so much for the update.


  265. Krishnakumar Narasimhan December 18, 2014 at 2:01 am #

    @Don, @Anuj: hanks for your responses. I have a date in mind and let’s see how it works out

  266. Krishnakumar Narasimhan December 17, 2014 at 9:11 pm #

    Hi those who already passed…..what is the average preparation time in hours? is this material include Winter 15 release scope ?



    • Donald Bohrisch December 17, 2014 at 9:37 pm #

      Good afternoon, I would say that really depends on your past experience and how much you already know about SalesForce. For me I actually skimmed over most of it and passed… I do plan on going back over it tho as part of my preparation for my Dev401, especially the Security part.

      My original plan was to spend roughly 1 evening on each chapter…

      Good luck!

    • Anuj Patel December 18, 2014 at 1:31 am #

      Yes, they covered winter 15 release.

  267. Anuj Patel December 13, 2014 at 10:04 pm #

    I would like to purchase the study guide as Im planning to give an exam soon (201 and 401 right after that). My concern is, whether the data is updated according to the updates or not?

    Also, I tried looking for the promo Code to purchase, I couldnt fine any. 😉

    Waiting for your response.

  268. Heinz Qin December 12, 2014 at 10:45 pm #

    Hi John,

    is the Sales Cloud > ◦Lead Assignment Rules part of the guid? When I click the link I just got a blank browser window. I tried IE and chrome.

  269. Shubham Gupta December 12, 2014 at 4:41 am #

    John also do u have any recommendation for dev 401?

    • JohnCoppedge December 14, 2014 at 3:38 pm #

      Much of this guide will apply to Dev 401, but other than that I do not have any specific resources I’m afraid.

  270. Shubham Gupta December 12, 2014 at 4:20 am #

    I passed my admin exam in the first go. Thank you so much John. This website is amazing and made the test look so easy ! Thanks

  271. Bill Dobler December 11, 2014 at 10:57 pm #

    Hello John,
    I passed the Salesforce ADM201 exam yesterday! Many thanks for putting this site together. The materials in this site were instrumental in preparing me for the exam. I probably wouldn’t have known all of the essential concepts to focus on and study without this site. Its well worth the price.


  272. Heinz Qin December 11, 2014 at 8:42 pm #

    I just purchased the guide, and wonder if you have PDF for downloading?

    • JohnCoppedge December 11, 2014 at 8:46 pm #

      Hi Heinz,

      Unfortunately no- everything is available online only at this time. Cheers,


  273. Beshaunn Jno-Baptiste December 9, 2014 at 2:31 pm #

    John, I just want to join the lot that are thanking you for this awesome study guide. I took the Certified Admin exam on the 5th of December and I PASSED! The vast majority of my studying involved using your study guide. I went through every single chapter, did every exercise, every scenario, and every practice quiz. Then, I took the practice exam twice. This study guide helped me to get a good understanding of what to expect in the actual exam.

    -Cheers to you, John!

  274. Dustin Kunz December 4, 2014 at 3:56 pm #

    John, this study guide was INCREDIBLE. The only “training” I’ve had is this study guide, experience with my instance, and I think I created the Warehouse App once on a Sunday. I passed my Admin test without blinking, and a few weeks later took my Dev exam at Dreamforce and (I’m sure just barely) passed it, largely b/c the data model & security stuff I studied here transferred over so well.

    I’m spreading your praises to everyone that will listen, and my spring intern will be required to purchase your full guide!

    -Dustin Kunz-

    • JohnCoppedge December 5, 2014 at 3:37 am #

      Awesome, thank you Dustin, always appreciate this kind of feedback 🙂 And congrats on both exams!

  275. Sean Geary November 27, 2014 at 1:33 am #

    Passed my admin handily thanks in large part to this guide.

    Do Dev next, and please hurry. I’m studying now! 😉

    Thanks, fully stoked!

  276. Donald Bohrisch November 26, 2014 at 3:24 am #

    Granted I did not get a chance to complete this course I still greatly appreciated the work you did to put it together! It was well researched and presented. I have recomended it to others that I know who are working on becoming Salesforce Admins!

    As of 1300 Pacific today I am now a CERTIFIED SALESFORCE ADMINISTRATOR 😀

    If anyone has any questions hit me on LinkedIn.


    • Donald Bohrisch November 26, 2014 at 3:26 am #

      Also… do you have an Advanced Admin, Sales/Service Cloud, Dev 401, or Dev 501 study guide like this… if so how much and where at?

      • JohnCoppedge November 28, 2014 at 2:53 am #

        Nice Donald, congrats! And thanks for the feedback. No other guides at this stage… maybe some day!

  277. kimberly dale November 25, 2014 at 10:52 pm #

    Good Job Divyendra!!

  278. Divyendra Naidu November 25, 2014 at 9:12 pm #

    I used this to prepare for approximately 3 days (only previous study being building the recruiting app from Force developer workbook)- and passed ADM 201 today. Sterling job with this website. Can’t thank you enough.

    I would be sure to buy a similar package from you for Sales and Service cloud if you made one . Thanks again!

  279. Chris Lagarde November 23, 2014 at 7:18 am #

    John –
    Thanks for creating CertifiedOnDemand (COD). Well worth the minimal investment. I passed the Admin certification (ADM201) recently. Your course steered me back to home port every time I got a bit crazy from studying Salesforce. COD is a focused study tool for passing ADM201 and sooo worth it!

  280. Donal Morrissey November 22, 2014 at 3:27 pm #

    John, what material do I get access to with the $40 subscription, that I do not get with the free version?

  281. kimberly dale November 20, 2014 at 6:42 pm #

    Is there a particular study guide for advanced admin certification or does this cover both

    • JohnCoppedge November 20, 2014 at 10:36 pm #

      This guide is designed for admin certification – it will of course cover many topics that are also included in advanced administration but will not cover all of the topics for advanced admin.

  282. Ramiro Chamorro November 19, 2014 at 1:42 am #

    Hey John. I wanted to thank you for this site. I passed the ADM 201 last week. Your excellent guides walked me through where to focus my efforts. Thank you again.

  283. Dhirendra Basnyat November 16, 2014 at 11:14 pm #

    I am new to Slaesforce and I am learning on my own. I have used in different application such as Remedy and BMC Magic I do understand the workflow. I have gone and read all the main topic how John describe on the certified on demand web site now I am planning to give the test next week any other suggestions?

  284. Barbara Christensen November 14, 2014 at 1:05 am #

    Hi John, Thanks for this great guide– I passed today, first try! Your guide was the number one reason I knew what to study and felt comfortable with the questions. I’m going to recommend it to clients who just want to be better admins, let alone pass the exam!

  285. Sonia Mathew November 13, 2014 at 7:29 pm #

    Hi John,

    I passed my ADM 201 (WI-15) last weekend.Thanks for creating such a wonderful, organized study guide.

    Great work !!!

    Thanks again

  286. kapil mishra November 11, 2014 at 11:23 pm #

    Hi John,

    I tried to view sample quiz for Company Profile – Free which I believe is free however system is asking for login though I am already login. Is there any restriction.


  287. kapil mishra November 11, 2014 at 11:23 pm #

    Hi John,

    I tried to view sample quiz for Company Profile – Free which I believe is free however system is asking for login though I am already login. Is there any restriction.


  288. Donald Bohrisch November 11, 2014 at 2:26 am #

    I am a member of the Veterans2Work SalesForce program. After taking my training @ 50Freemont in SF back in February I started working as an Admin. I have taken the ADM201 once and failed… I recently acquired this program and am now starting to use it to study(dont tell my boss, lol)… I look forward to taking my test on 25 Nov 2014 and reporting back on this material.

    Good luck to all of those who are studying as well.

  289. Gustavo Vieira November 6, 2014 at 1:09 am #

    I passed my 201 exam today. The information provided here along with the exposure to Salesforce in my company were determining for my success. I highly recommend this site to anyone. Big thanks to John for putting this together. Please work on the materials for the other exams 🙂

  290. Larisa Brisson November 4, 2014 at 9:01 pm #

    I passed the 201 certification test last month and am glad that the information here provided me with the additional resources needed outside of the 201 Admin class. It was taking me forever in the beginning to search for the additional information in the Help section of and figuring out what documents to study and what not to study was overwhelming. Thanks for bringing it all together here. I do recommend to anyone using this site to be sure to read the latest release notes for releases that are not covered in this guide prior to the test!!

  291. Varun Khatri November 1, 2014 at 4:15 pm #

    Hi John,
    Please let me know if the material is recently updated ? I am planning to appear for exam ion Jan 2015.
    Hoping to get a response this time..

    • JohnCoppedge November 5, 2014 at 9:24 pm #

      Hi Varun – not sure if you posted elsewhere on the site or emailed. Site is current to Winter 14 but includes references to the release training to ensure there are no gaps. It will be updated in the future. The vast majority of the content does not get changed from release to to release.

  292. Jeanne Busch October 30, 2014 at 1:34 pm #

    Hello John, I just wanted to let you know that I passed the ADM201 exam yesterday on the 1st try, and it was in very large part thanks to this excellent site. Worth every penny and more! I expect to return to these pages for reference in the future, and I hope you do find the time to create a twin for the dev exam. You’re very good at this. Thank you again.

  293. Katherine Jones October 30, 2014 at 12:01 pm #

    John, another Thank You! from a very satisfied customer. I came to your site after having already failed the exam twice, but passed after using your tool. Absolutely you covered information on your site that the online 201 Salesforce U Admin class never even mentioned. I felt your practice test was also the best one out there. If I were going to give anyone advice, it would be to make sure you are rock solid on Security Model (Profiles vs Roles and when to use each one) before even attempting the test.

    • JohnCoppedge November 5, 2014 at 9:18 pm #

      Thanks Katherine, that’s solid advice and huge component of the exam. Congrats on passing!

  294. Gavin Powell October 29, 2014 at 10:24 pm #

    Hi John,

    Thank you for this awesome study guide. I believe it surveys all the information very well.
    I took my certification exam and PASSED! Wahoo!

    I like Mary above get rather nervous taking tests.

    I took the ADM – 201 course a year ago and have been administrating for a non-profit ever since. Although that class gave me a solid base, I would say that it leaves a majority of what the Certification Exam covers out of its curriculum. This study guide was a huge help in covering the service cloud and all the extra features that go unmentioned in the training. I started chipping away a couple of hours here and there a few week before the exam and made sure I finished every module about 3 days out from the exam. In those three days I went back through all the overview sections of each module taking notes and making flash cards.

    The exam is fair and this guide completely prepares you for it. The practice quizzes are practically identical in format to the ones on the actual test. This made the test center seem much more comfortable.

    Thanks again

  295. Mary Catherine Cain October 28, 2014 at 10:40 pm #

    Taking my exam tomorrow morning! Feeling confident thanks to this site!

    Takings tests in general make me nervous!!

  296. Grace Tan October 28, 2014 at 2:59 am #

    Thanks for putting up this amazing study guide. I just passed my ADM201 exam this morning. Hope there’s one for DEV401 as well. 🙂

  297. Cynthia Thomas October 27, 2014 at 9:45 pm #

    I too am gunning for the Adm 201 exam in Jan 2015. Any other resource or Certified on Demand areas specifically up to date for a Jan 2015 exam date?
    Thank you for all these amazing resources, study guide and suggestions.

  298. Rene Hernandez October 27, 2014 at 7:04 pm #

    Hi John, thank you very much for this site. I passed the Admin 201 exam this past weekend and I owe it largely to this amazing resource. Keep things the way they are. My only feedback would be to create another practice test, perhaps 60 questions. Otherwise, I could not have done it without you!

    To others who are planning on taking the exam, here is what I did for my studies. Everyone has different techniques, but this is what worked for me.
    1. On this site, go through the COULD sections as well. They really reinforce knowledge.
    2. Developer Org is your best friend – Nothing beats hands on experience. As you go through the lessons, keep your Dev Org open.
    3. Hand written notes – Yes, you read that correctly. I wrote points and reminders on paper. Ended up with around 35 pages to review before the exam.
    4. Mentor – I found a remote mentor on and scheduled bi-weekly reviews for stuff that I needed help with. Specifically, my mentors name was Trevor Lobel. He is a Certified Salesforce Admin.
    5. 2 months of studying (Final 2 weeks of intense reviews prior to writing the exam) – I lived and breathed Salesforce daily during the last 2 weeks.
    6. Salesforce Free Training Videos – Make sure to go through these
    7. Dreamforce Admin Essentials – Look for these in Youtube and pick out ones that you need assistance with

    Cheers, and good luck to everyone scheduled to take the exam. =)


    • JohnCoppedge November 5, 2014 at 8:24 pm #

      Thanks for the feedback Rene- and congrats!

      Trevor is awesome, I’m glad he proved to be a great mentor! I’ve toyed with the idea of the mentoring model, but haven’t really cracked the nut of how to provide the service in an affordable and scalable fashion. Here’s the link to his profile if anyone else wants to use this option:

      I will need to look at #6/7 – I think the content to each is referenced at points in this guide, but good to have the checklist.

      And #5 is key – I always immerse myself prior to an exam as well.

  299. Mark Thomas October 27, 2014 at 5:29 pm #

    Hi John,

    Thanks for the site. I’ve been working my way through the site, but have been experiencing some login issues today. As I proceed from one section to the next, I keep getting logged out. Right now I just finished the User Interface section. Any thoughts?

    • JohnCoppedge November 5, 2014 at 8:17 pm #

      There are hiccups on rare occasions – if it doesn’t clear up within a few hours, I will have heard about it! 🙂 This site is cloud hosted and the provider does a pretty solid job on maintenance and reliability.

  300. Varun Khatri October 26, 2014 at 2:06 pm #


    I am planning for ADM 201 in the month of Jan 2015. IS this study material upto date for that exam ?
    Is there any pre requisite book that i need to read before studying this material?

  301. Charles Cummings October 25, 2014 at 7:08 pm #

    I passed! I also passed the dev 401 exam. Simple site as far as looks go, but really useful for studying all the topics. Really worth the $40, thanks so much!

  302. Mike Callaghan October 23, 2014 at 4:43 pm #

    Hi John,

    I wanted to thank you for putting this site together. I passed the ADM 201 on October 8th!

    Thanks again,


  303. Patti Nelson October 21, 2014 at 11:10 pm #

    Hi John,

    Another very satisfied customer here. I passed my exam this morning! I participated in a peer-led study group which was a great help, but I also used your site very heavily. I agree with Catherine above, who said that the coverage was good. I found the weighting for the various topics to be spot on. Your videos and resources were great, but one of the most helpful things to me was the “Key facts” for each topic. I reviewed all of these just before going into the exam, and it really gave me confidence. Oh, and the sample test was great – it helped me see where I needed to focus more. I found your answer section to the sample test to be a great study tool on its own.

    Thank you!


  304. Eric Constantine October 15, 2014 at 3:27 am #

    Hi John!!!

    Just wanted to tell you that I passed the Admin 201 (SU14) today while at DreamForce!!! I couldn’t have done it without the site…I can’t say thank you enough for all your hard work and time putting this all together. The Salesforce community is definitely a family, and this resource is another reason why we’re all so successful!!! Thanks again!!! 🙂



    • JohnCoppedge October 16, 2014 at 1:16 am #

      Awesome congrats Eric! See the note above if you have any interest stop by and say hi tomorrow at the Apttus main booth!

  305. Scott Waddell October 14, 2014 at 8:09 pm #

    John, just leaving a quick comment while still at Dreamforce. I passed my exam on Sunday thanks to your site. Can’t recommend this site enough!

  306. Catherine Fefolt October 14, 2014 at 5:15 pm #

    John, I can’t thank you enough for creating this amazing guide. I just passed my Administrator exam and it is greatly due to your guide.

    For new admins – really gives you the right amount of coverage on each subject and it really highlights every single topic that is covered on the test–even App Exchange! I highly recommend all the training videos from John and SFDC, and to really know your terms and take those practice exams! The most important thing is to NOT overthink the exam, and to focus on all the most important things highlighted in the high-weighted topics.

    For experienced admins who are going to take the exam–I have been an admin for 5 years and I was confident that I would pass until I took COD’s practice exam. I quickly identified my strengths and then moved on to improving my weaknesses through the guide.

    Thanks again!

  307. mahalakshmi martin October 8, 2014 at 11:18 pm #

    Please let me know if the materials listed here in this site is enough to pass the exam? Do we need to get extra support from other books
    please advice.Since am new to Salesforce i am very curious

    • JohnCoppedge October 14, 2014 at 1:43 am #

      This site will show you all of the content that you need to learn in a format that you can use to prepare for certification – you may choose to use additional resources if you want but it isn’t required.

  308. Danielle Keller October 7, 2014 at 1:42 pm #

    Hi John,

    Just wanted to say thank you for this guide as I believe it was THE resource that helped me PASS my ADM 201 exam this weekend. Having all the materials in one location in this organized manner was key for me. I was on the site every night going through the subjects. The practice exam was just what I needed (I could’ve used a few more of those just for more practice) but it obviously worked with just one. Anyone who tells me they want to get certified I will absolutely tell them to use this site. Thanks again!

  309. Daniel Singer October 2, 2014 at 8:41 am #

    Hey John,
    I have already purchased the guide. But when I got to see content it gives me this error.

    “To view the remainder of this content, you must purchase the Certified Administrator Study Guide. Please Login or purchase the study guide.”

    any help would be much appreciated
    many thanks

  310. Richa Sharma September 30, 2014 at 3:10 pm #

    Hi John,
    I have already purchased the guide. But when I got to see content it gives me this error.Please help

    “To view the remainder of this content, you must purchase the Certified Administrator Study Guide. Please Login or purchase the study guide.”

    I have scheduled to take exam on Oct 31 .


  311. Alison McGillivray September 23, 2014 at 7:58 pm #

    I just passed my salesforce admin exam and I have this site to thank! It was a great resource!

  312. Venkatesh R September 18, 2014 at 1:51 pm #

    Hi John,
    Currently I am preparing for Salesforce Administrator 201 Exam. Your site is very helpful for us ..

  313. Asif Ataul Ali September 17, 2014 at 12:43 pm #

    Hi John, I have bought your study guide about a month back, due to personal situations I could not prepare, I have started today, Kindly let me know is there any expiry for the study guide subscription.


  314. Katherine Idarraga September 16, 2014 at 2:10 am