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Salesforce.com Certified Administrator Course Bundle
Getting Started with CertifiedOnDemand.com
Let's get started! (3:13)
Salesforce Certified Administrator Study Guide - Certification Objectives
Feedback Guidelines
Introduction to Salesforce
Section Objectives
What is Salesforce.com? (4:34)
Salesforce Editions
Cloud computing, multi-tenancy, and software-as-a-service (SaaS)
Sign Up and Configure Developer Edition
Quiz
Salesforce Lightning Experience and Salesforce Classic - What's the difference? (6:41)
Navigating the Setup Menu and Personal Settings in Salesforce.com (4:44)
Force.com Quick Access Menu (1:12)
Salesforce.com Basic Navigation & Data Terms (7:04)
Data vs Metadata - What's the difference? (1:57)
Quiz
Complete Salesforce recommended Trailhead Modules
Section Exam
Section Feedback
Navigating the Ecosystem
Section Objectives
Pod, Instance, Org, Environment – What’s the difference? (3:32)
How often are there major releases to Salesforce.com?
Quiz
Managing Multiple Concurrent Sessions in Salesforce (6:15)
How can an administrator get involved in the Salesforce community?
How did Salesforce.com transform into a Billion-Dollar company?
Section Exam
Section Feedback
Organization Setup (3%)
Section Objectives
Overview of Salesforce.com Company Information (6:06)
Quiz
Salesforce.com Business Hours & Holidays (6:16)
Quiz
Salesforce.com Fiscal Year Configuration (6:08)
Quiz
Multiple Currencies in Salesforce.com (7:31)
Quiz
Salesforce.com Email Templates (7:23)
Quiz
Complete Salesforce recommended Trailhead Modules
Section Exam
Section Feedback
User Setup (7%)
Section Objectives
Salesforce.com User Records (9:59)
What is the significance of record ownership in Salesforce?
Locked Users in Salesforce.com (2:44)
How can an administrator login as another user?
How can an administrator reset a user's password?
Quiz
Salesforce.com Queues (4:35)
Quiz
Localization Settings for Salesforce.com Users (8:38)
Quiz
Complete the Salesforce recommended Trailhead Modules
Section Exam
Section Feedback
Security and Access (13%)
Section Objectives
How is security structured in Salesforce.com? (1:50)
Salesforce.com Profiles (6:31)
Salesforce.com Enhanced Profile User Interface (2:21)
What are the standard Salesforce profiles?
Quiz
Salesforce.com User Authentication (13:45)
How can a system administrator configure session settings and monitor active sessions?
Quiz
Salesforce.com Permission Sets (11:00)
Quiz
How do organization-wide defaults influence security?
Salesforce.com Role Hierarchy (5:18)
How should you structure your role hierarchy?
Salesforce.com Role Configuration (4:25)
Quiz
Sharing Rules and Public Groups (14:10)
Quiz
Salesforce.com Grants & Evaluation Matrix (15:16)
Quiz
Transferring Records in Salesforce.com (6:26)
Quiz
View All & Modify All Permissions (6:33)
Salesforce.com Delegated Administration (9:30)
Securing Other Information: List Views, Email Templates, and More (3:46)
Quiz
Complete the Salesforce recommended Trailhead Modules
Section Exam
Section Feedback
Global User Interface
Section Objectives
Configuring Salesforce.com List Views (6:58)
Quiz
Configuring Salesforce.com Home Page Layouts (Salesforce Classic) (11:50)
Quiz
Creating a Home Page in Salesforce.com Lightning Experience (3:49)
Quiz
Configuring Search Layouts in Salesforce.com (6:27)
Configuring Search Settings in Salesforce.com (4:48)
How does search behavior change between devices and user interfaces?
Quiz
Global User Interface Settings
Section Exam
Section Feedback
Salesforce Classic
Section Objectives
Configuring Salesforce.com Page Layouts (12:09)
​Salesforce.com Page Layouts & Security (8:10)
Quiz
Configuring Buttons & Links (10:20)
Quiz
Salesforce.com Applications & Tabs (10:16)
Quiz
What is Visualforce? (4:16)
Quiz
Section Exam
Section Feedback
Field Definitions
Section Objectives
Creating Fields in Salesforce.com (3:21)
Field Types in Salesforce.com (9:54)
Quiz
Picklist Dependencies in Salesforce.com (8:44)
Global Picklists & Additional Considerations (8:16)
Quiz
When can an administrator change field types and when will this result in data loss?
Field History Tracking & Chatter Feed Tracking in Salesforce.com (8:41)
Quiz
Section Exam
Section Feedback
Record Types
Section Objectives
Salesforce.com Record Types (14:32)
Quiz
Salesforce.com Record Types Additional Considerations (9:43)
Salesforce.com Record Types - Default Selection (2:06)
Quiz
Salesforce.com Record Types Scenarios (8:21)
What is a person account?
Section Exam
Section Feedback
Lightning Experience
Section Objectives
Enabling Lightning Experience in Salesforce.com (3:57)
Quiz
Shared Configuration Lightning Experience & Salesforce Classic (5:11)
Creating a Lightning Experience Record Page in Salesforce.com (8:09)
Exploring Lightning Components on a Custom Record Page in Salesforce.com (8:38)
Page Assignments in Lightning Experience (5:27)
Quiz
Themes & Branding Salesforce.com Lightning Experience (3:58)
Creating Applications for Salesforce.com Lightning Experience (7:14)
Quiz
Salesforce Paths in Lightning Experience (3:54)
Quiz
Complete the Salesforce recommended Trailhead Modules
Section Exam
Section Feedback
Objects & Relationships
Section Objectives
Object Relationships in Salesforce.com (8:18)
Quiz
Creating Objects in Salesforce.com (3:35)
Creating an Object Relationship in Salesforce.com (4:47)
Quiz
Lookup & Master-Detail Relationships (12:02)
Roll-Up Summary Fields (3:20)
Quiz
Lookup Filters in Salesforce.com (5:17)
Quiz
Renaming Fields and Objects in Salesforce.com (4:30)
Deleting and Restoring Fields & Objects in Salesforce.com (6:11)
Quiz
Section Exam
Section Feedback
Formulas
Section Objectives
Salesforce Formula Fields (9:53)
Quiz
Salesforce Formula Fields - And/Or Syntax (5:25)
Salesforce Formula Fields - Additional Considerations (11:48)
Quiz
Section Exam
Section Feedback
Lead Management
Section Objectives
Salesforce Lead Conversion (2:39)
Quiz
Salesforce Lead Conversion - Field Mapping (4:39)
Quiz
Salesforce Web-to-Lead (5:17)
Quiz
Salesforce.com Lead Auto-Response Rules (4:42)
Salesforce.com Lead Assignment Rules (5:25)
Quiz
Section Exam
Section Feedback
Opportunities & Products
Section Objectives
What does opportunity stage configuration impact?
Salesforce Opportunity Contact Roles (1:58)
Quiz
Salesforce Contact & Account Relationships (7:04)
Quiz
Salesforce Account & Opportunity Teams (6:17)
Quiz
Salesforce Products & Price Books (7:21)
Quiz
Salesforce Opportunity Competitors (1:23)
Salesforce Similar Opportunities (2:37)
Quiz
What are big deal alerts in Salesforce?
What are account and opportunity partners?
Section Exam
Section Feedback
Campaigns & Marketing
Section Objectives
Salesforce Campaigns Overview (6:08)
Quiz
Salesforce.com Campaign Hierarchies and ROI (6:04)
Quiz
Salesforce.com Campaign Auto-Association (5:17)
Quiz
How can Salesforce be used to perform email marketing and marketing automation?
Section Exam
Section Feedback
Content Management
Section Objectives
Attaching Files in Salesforce.com (9:16)
Salesforce Content (6:58)
Quiz
Section Feedback
Case Management
Section Objectives
Salesforce.com Cases Overview (5:10)
Quiz
Salesforce.com Web-to-Case (4:11)
Quiz
Salesforce.com Email-to-Case (6:22)
Quiz
Salesforce.com Case Settings, Assignment Rules, Auto-Response Rules (5:10)
Quiz
Salesforce.com Case Escalation Rules (5:33)
Quiz
Salesforce.com Case Teams & Case Contact Roles (5:20)
Quiz
Section Exam
Section Feedback
Knowledge & Solution Management
Section Objectives
Solution Management in Salesforce.com (5:20)
Getting Started with Salesforce.com Knowledge (5:31)
Quiz
Section Feedback
Salesforce Communities
Section Objectives
Introduction to Salesforce.com Communities (4:23)
Salesforce.com Ideas (2:05)
Quiz
Section Feedback
Activity Management (3%)
Section Objectives
Salesforce.com Activities Overview (4:42)
Quiz
Customizing Salesforce.com Activities (2:55)
Quiz
Salesforce.com Public Calendars & Resources (3:08)
Quiz
Section Feedback
Chatter
Section Objectives
Salesforce.com Chatter Overview (5:15)
Quiz
Salesforce.com Chatter Groups (4:36)
Quiz
What are the capabilities of Chatter Feed Tracking?
Salesforce.com Chatter Questions (1:47)
How is Chatter enabled and deployed?
What are the implications of adding file(s) to a Chatter post?
What licensing options exist for Chatter users?
Section Feedback
Data Management (10%)
Section Objectives
Salesforce.com Record IDs (2:32)
Deleting and Restoring Records in Salesforce.com (4:04)
Quiz
Introduction to Data Quality in Salesforce.com (4:02)
Salesforce.com Validation Rules (9:22)
Salesforce.com Duplicate Rules & Matching Rules (7:55)
Quiz
Salesforce.com Data Import Wizard (6:40)
Salesforce.com Mass Manipulation Wizards (3:25)
Using the Data Loader in Salesforce.com (11:26)
What tool should an administrator use to manipulate data?
Quiz
How can an administrator maintain good data quality in Salesforce.com?
How can a system administrator export the entire Salesforce database?
How can a system administrator modify system fields in Salesforce.com?
How can state and country picklists be used within standard address fields?
Section Exam
Section Feedback
Reports & Dashboards (10%)
Section Objectives
Reporting in Salesforce.com (15:28)
Quiz
Reporting in Salesforce.com - Additional Considerations (7:16)
Quiz
Salesforce.com Reporting Custom Summary Formulas (4:17)
Embedded Analytics in Salesforce.com (3:18)
Quiz
Salesforce.com Custom Report Types (12:23)
Quiz
Getting Started with Salesforce.com Dashboards (9:59)
Salesforce.com Dashboard Components (5:26)
Salesforce.com Dashboard Filters (4:23)
Quiz
Section Exam
Section Feedback
Workflow & Process Builder (8%)
Section Objectives
Salesforce.com Workflow Rules (13:37)
Salesforce.com Process Builder (14:08)
Quiz
Time-Based Automation in Salesforce.com: Workflow & Process Builder (10:26)
Quiz
Salesforce.com Which Automation Tool Should I Use? (9:04)
Section Exam
Section Feedback
Approval Processes
Section Objectives
Salesforce.com Approval Processes (20:51)
Quiz
Section Feedback
Desktop & Mobile (3%)
Section Objectives
Salesforce Mobile & SalesforceA (2:54)
Lightning for Outlook & Salesforce for Outlook (3:15)
Quiz
Section Feedback
AppExchange (2%)
Section Objectives
What is the AppExchange?
Installing a an AppExchange Package on Salesforce.com (8:37)
Quiz
Section Feedback
Getting Certified
Section Objectives
Use Trailhead to gain experience.
Study reference materials.
Answering Salesforce.com Questions (9:31)
Full-Length Practice Exam
Determine if you are ready for the exam.
Pass the Salesforce Certified Administrator exam.
Maintain your certification.
Verify your certification.
Conclusion
Course Feedback
Getting Started with Salesforce.com Knowledge
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